Head of Quality

Bharat Fritz Werner Ltd; India; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Bharat Fritz Werner Ltd is seeking a Head of Quality to manage and improve quality systems ensuring compliance with industry standards. You will lead initiatives that foster a culture of continuous improvement and ensure product quality meets customer expectations.

This role demands deep experience in quality management, a strong understanding of ISO 9001 standards, and the ability to drive quality initiatives such as Lean and Six Sigma.

Qualifications

• Proven track record in developing and managing quality assurance systems.
• Strong knowledge in ISO 9001 standards and lean methodologies.
• Ability to analyze customer feedback and implement CAPA.

Responsibilities

• Develop and maintain ISO 9001 quality management system.
• Lead quality audits and ensure product compliance.
• Analyze quality metrics to drive improvement strategies.

Skills

Quality Management

Analytical skills

Problem-solving

Leadership

Lean methodologies

Six Sigma

ISO 9001 standards

Education

B.E Supply Chain Management

M.E Supply Chain Management

Mechanical Engineering

Industrial Engineering

Tools

ERP systems

FMEA

SPC

Root Cause Analysis

Job description

The Head of Quality is responsible for developing, implementing, and managing quality assurance and control systems to ensure products meet industry standards, customer expectations, and regulatory compliance. This role requires a strategic leader with a deep understanding of quality management in the machine tools industry and a strong ability to foster a culture of continuous improvement.

Job responsibilities/description:

Quality Management System (QMS):

• Develop, implement, and maintain ISO 9001 or equivalent QMS standards.
• Establish and ensure adherence to quality policies, processes, and procedures across the organization.

Product Quality Assurance:

• Define and monitor product quality standards, ensuring alignment with industry benchmarks.
• Lead quality audits and certifications for product compliance with relevant standards.
• Oversee first article inspections, in-process quality checks, and final product inspections.

Supplier Quality Management:

• Assess and qualify suppliers, ensuring raw materials and components meet quality standards.
• Collaborate with procurement and supply chain teams to address supplier quality issues.

Customer Satisfaction:

• Analyze customer feedback and implement corrective and preventive actions (CAPA) to address concerns.
• Lead the resolution of customer complaints, ensuring root cause analysis and sustainable solutions.
• Build, train, and mentor a high-performing quality team.
• Foster a culture of ownership, accountability, and continuous improvement.
• Drive initiatives such as Lean, Six Sigma, or Total Quality Management (TQM) to enhance efficiency and reduce defects.
• Analyze quality metrics to identify trends and implement improvement strategies.

Regulatory Compliance:

• Ensure all quality and safety standards meet local and international regulations.
• Keep abreast of industry developments and regulatory changes, adapting practices accordingly.

Cross-Functional Collaboration:

• Work closely with R&D, manufacturing, and sales teams to ensure quality considerations are integral to new product development and production processes.
• Partner with engineering teams to resolve design and process issues impacting quality.
• Strong knowledge of quality tools such as FMEA, SPC, and Root Cause Analysis.
• Expertise in implementing and managing ISO 9001 or equivalent standards.
• Proficiency in using ERP systems for quality management.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and interpersonal skills to influence and inspire teams.

Key Performance Indicators (KPIs):

• Reduction in customer complaints and product defect rates.
• Improvement in supplier quality metrics.
• Achievement of audit and certification milestones.
• Successful implementation of quality improvement projects.

Are you the right fit?

• Essential qualification: B.E Supply Chain Management / M.E Supply Chain Management/ Mechanical Engineering / Industrial Engineering or a related field.