Head of Operations

Fraganote; Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Fraganote, based in Delhi, is seeking a senior leader to own end-to-end operations from warehouse to doorstep fulfilment, including partnerships with 3PLs and distributors. You will build the operating backbone to scale while maintaining quality, cost efficiency, and fast, reliable delivery.

You will lead warehousing, procurement, inventory planning, and logistics across channels including D2C and modern trade, partnering with NPD, Finance, and Customer Service to ensure on-time delivery and

Qualifications

• 8–12 years in operations and supply chain, at least 4 in a D2C, beauty, personal care, or FMCG brand
• Hands‑on experience running a warehouse with blue collar teams
• Deep familiarity with Amazon FBA, quick commerce inbound, and modern trade dispatch norms
• Comfort with OMS, WMS, and ERP tools (EasyEcom, Unicommerce, Odoo, SAP, or similar) and strong Excel skills
• A builder mindset. You fix processes, not just fires

Responsibilities

• Run warehouse operations end to end: inbound, storage, picking, packing, dispatch, returns
• Lead a mixed team of blue collar and white collar staff. Hiring, shift planning, training, productivity, and safety
• Set and hit SLAs for D2C orders, including gifting and customised orders
• Keep inventory accuracy above 99% through cycle counts, audits, and clean processes
• Manage dispatches to Amazon FBA, Nykaa, Blinkit, Zepto, Swiggy Instamart, modern trade, and offline distributors
• Meet every channel's appointment, labelling, packaging, and compliance requirement. Zero rejected consignments is the goal
• Plan peak season logistics for OND, Rakhi, Valentine's, and campaign spikes
• Partner with NPD on launch readiness, Finance on landed cost and inventory valuation, Customer Service on delivery and returns issues

Skills

Warehouse operations

Forecasting and inventory planning

Vendor management

Excel advanced

Cross-functional collaboration

Tools

OMS

WMS

Odoo

SAP

Excel

Job description

Fraganote is an Indian fragrance house making everyday fragrances fun, interesting, premium, and aspirational. We create scents people love to wear and love to talk about, from our signature gourmands that smell like vanilla, coffee, caramel, and chocolate to fresh new launches. Since 2023, we've built a community of 300,000+ active customers with a 38% repeat purchase rate, across 30+ SKUs. We sell on our own website, Amazon, Nykaa, Blinkit, Zepto, Swiggy Instamart, and in modern trade and offline retail. We're Series A funded, based in Delhi, and growing fast.

The Role

You will own everything that happens between a finished product and a customer's doorstep. Warehouse, procurement, 3PL partners, D2C fulfilment, B2B and marketplace dispatches, offline and modern trade supply. You'll build the operating backbone that lets us scale without breaking.

What You'll Own

Warehousing and fulfilment

• Run warehouse operations end to end: inbound, storage, picking, packing, dispatch, returns
• Lead a mixed team of blue collar and white collar staff. Hiring, shift planning, training, productivity, and safety
• Set and hit SLAs for D2C orders, including gifting and customised orders
• Keep inventory accuracy above 99% through cycle counts, audits, and clean processes
• Manage dispatches to Amazon FBA, Nykaa, Blinkit, Zepto, Swiggy Instamart, modern trade, and offline distributors
• Meet every channel's appointment, labelling, packaging, and compliance requirement. Zero rejected consignments is the goal
• Plan peak season logistics for OND, Rakhi, Valentine's, and campaign spikes

Procurement and supply

• Own procurement of raw materials, packaging, and finished goods with suppliers and contract manufacturers
• Negotiate costs, lead times, MOQs, and payment terms
• Build vendor scorecards on quality, timeliness, and cost

Inventory planning

• Work with Revenue, Growth, and Finance on demand forecasting and channel allocation
• Prevent stockouts on hero SKUs and flag dead or slow moving stock early
• Manage stock transfers across warehouse, FBA, and qcomm dark stores

3PL and logistics partners

• Manage courier and 3PL partners. Negotiate rates, track RTO, delivery TAT, and damage rates
• Own the order flow across Shopify, OMS, and shipping partners. Support ERP evaluation and rollout (Odoo or equivalent)

Cross functional

• Partner with NPD on launch readiness, Finance on landed cost and inventory valuation, Customer Service on delivery and returns issues

KPIs

• Order dispatch TAT and on-time delivery %
• Inventory accuracy and stockout days on top SKUs
• Fulfilment cost per order and logistics cost as % of revenue
• RTO %, damage %, channel PO fill rate
• Procurement savings and supplier on-time delivery

What You Bring

• 8 to 12 years in operations and supply chain, at least 4 in a D2C, beauty, personal care, or FMCG brand
• Hands‑on experience running a warehouse with blue collar teams
• Deep familiarity with Amazon FBA, quick commerce inbound, and modern trade dispatch norms
• Comfort with OMS, WMS, and ERP tools (EasyEcom, Unicommerce, Odoo, SAP, or similar) and strong Excel skills
• A builder mindset. You fix processes, not just fires

Nice to Have

• Experience with fragrance, cosmetics, or regulated product categories (Legal Metrology, BIS labelling)
• Gifting and kitting operations experience