Head of Digital Operations

MadeTruly; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

High autonomy

Direct line to global leadership

Fast growth recognition

Job summary

A dynamic jewellery supply chain firm in Mumbai seeks a Mid-Senior Level Operations Manager to oversee end-to-end workflows. This role demands 7-12 years of experience in operations and a strong grasp of tech-driven efficiency. The successful candidate will lead a cross-functional team, implement automation tools, and report key performance metrics. If you're passionate about optimizing operational efficiency in a fast-paced environment, we'd love to hear from you.

Qualifications

• 7-12 years of experience in operations, product, or startup leadership roles.
• Proven success in leading teams and implementing process improvements.
• Strong comfort with technology and system design.

Responsibilities

• Oversee daily operations across CAD, production, QA, and shipping.
• Implement tech tools to improve efficiency and reduce lead times.
• Manage a growing cross-functional team focused on performance.

Skills

Operations management

Team leadership

Process automation

Clear communication

Performance-driven culture

Education

Background in high-performance cultures (IIT/IIM)

Job description

About MadeTruly
MadeTruly is transforming the way jewellery is designed and manufactured. We act as the backend operations partner for independent jewellery designers across the US, providing end‑to‑end services from CAD and prototyping to sample production and drop‑shipping.

Location: Malad, Mumbai, India
Type: Full-time – In‑office
Experience: 7–12 years
Reporting to: VP, Business Strategy

The Role

You will be the operational brain of our India office—driving speed, quality, and efficiency across every function from CAD to delivery. Your core mission: decrease lead times for design requests and purchase orders to as close to zero as physically possible, without compromising quality. This is a build‑and‑scale role, not a maintenance one.

What You’ll Do

• Own Operations End‑to‑End: Oversee daily workflows across CAD, rendering, production, QA, and shipping. Ensure every department delivers on time and communicates clearly with our account management team in the US.
• Drive Tech‑Led Efficiency: Identify and implement tech tools and process automations (e.g. ClickUp, Slack, AI agents, etc.) to compress lead times and eliminate bottlenecks.
• Lead and Build Teams: Manage a growing cross‑functional team (currently 35+), fostering ownership, responsiveness, and continuous improvement.
• Collaborate with Product & Tech: Work closely with our US‑based tech team to prioritize and test internal tools that streamline workflows.
• Report What Matters: Build dashboards and reporting systems that track key metrics like TAT, throughput, and failure rates.
• Act like a Founder: Hold full accountability for the quality and pace of execution in our India office.

Requirements

• 7–12 years of experience in operations, product, or startup leadership roles.
• Demonstrated success leading teams and delivering process improvements.
• High comfort with technology, automation tools, and system design.
• Clear, structured communicator thriving in fast‑moving environments.
• Background in high‑performance cultures (e.g., reporting to founders, startup scaling, or top‑tier institutions like IIT/IIM).
• Bias for action with zero patience for inefficiency.

Bonus Points

• Experience in a high‑complexity services business (creative production, tech‑enabled services, or supply chain).
• Exposure to global client expectations, especially US‑based customers.
• Prior experience in B2B SaaS tools or workflow automation platforms.

Benefits

• High‑autonomy role with full visibility and accountability.
• Direct line to global leadership and opportunity to drive real change.
• A fast‑growing firm where performance is celebrated—not politics.

If you’re excited about building the systems that power a global jewellery supply chain—and you solve problems before others spot them— we’d love to talk.

To expedite your application, feel free to email [e-mail] with 2–3 bullet points on the most impactful things you’ve built, led, or fixed in your career. That’s what we really care about.

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Project Management
Industry: IT Services and IT Consulting

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