Operations Associate - Project Management

MadeTruly

Mumbai Suburban

On-site

INR 600,000 - 900,000

Full time

14 days+

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Job summary

A leading company seeking an Operations Associate to enhance vendor coordination and manage workflows effectively within a vibrant team. Ideal candidates have a background in project management or vendor operations, boasting exceptional communication and organizational skills. This full-time role offers the opportunity to significantly impact operational productivity and efficiency.

Qualifications

Operations/Vendor Experience is essential.
Excellent communication with internal teams and vendors required.
Detail-oriented with problem-solving attitude.

Responsibilities

Manage vendor-related processes from purchase orders to issue resolution.
Maintain daily communication and address production bottlenecks.
Serve as the first point of contact for vendor queries.

Skills

Communication

Organizational Skills

Problem-Solving

Tech Proficiency

Education

2-3+ years in Operations, Project Management, or similar

Tools

Excel

Google Sheets

ERP Systems (e.g. Oracle, SAP, Odoo, Zoho)

Project Management Tools (e.g. ClickUp, Monday.com, Asana, Jira)

Job description

This range is provided by MadeTruly. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

As an Operations Associate , you'll be working with the Project Manager - Vendor Operations as a vital bridge between internal stakeholders and external manufacturers/factories. You'll manage vendor-related processes—from purchase orders to issue resolution—so the KAM team can focus on client relationships.

Key Responsibilities

Vendor & Factory Coordination : Maintain daily communication with vendors and factories. Proactively address production bottlenecks or delays
Purchase Order Execution : Create, monitor, and reconcile POs; align delivery expectations with vendor capacity
Vendor Query Resolution : Serve as the first point of contact for vendor queries—respond quickly to minimize disruptions
Support to KAM Team : Share real-time updates on vendor timelines, quality issues, and delivery changes supporting client expectations
Records & Documentation : Maintain detailed logs of POs, invoices, vendor communications, delivery schedules, and issue resolution
Process & System Management : Manage tracking tools, and performance dashboards; recommend improvements in workflows

Requirements

Operations/Vendor Experience: 2-3+ years in project management, production coordination, supply chain, procurement, vendor operations, or similar—preferably in manufacturing or jewelry
Excellent communication skills, especially in engaging with internal teams and vendors.
Organizational Focus: Expert in prioritizing and managing multiple vendor-related tasks simultaneously
Highly detail-oriented with a knack for anticipating roadblocks before they occur
Tech Proficiency: Excel, Google Sheets; experience with ERP (e.g., Oracle, SAP, Odoo,Zoho) or working knowledge of project management tools like ClickUp, Monday.com, or Asana, Jira
Problem-Solving Attitude: Independent self-starter, able to elevate and resolve vendor issues swiftly

Bonus Points If You are...

Are tech-forward, always exploring creative solutions that scale with business growth
Have production know-how, whether in jewelry or another manufacturing sector
Understand custom/bespoke product cycles, regardless of industry
Thrive in startup environments, embracing change and wearing multiple hats

Expedited Application Process: After applying, send a brief email (max. 150 words) to digant.n@madetruly.com, with Subject Line: "Application for Operations Associate: {{Candidate Name}}clearly outlining why you're an ideal fit for this role. Be sure to mention any experience working with external vendors, and your approach to solving operational bottlenecks

.Benefit

sThis is an impact‑focused role where your project‑management skills will hone and grow, directly boosting the speed and reliability of our global production pipeline. If you thrive on precision, clear communication, and accountability, you'll fit perfectly in MadeTruly's collaborative and ambitious culture.

Seniority level