Head of Cluster

Hireized; Pune District, Jaipur, Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Hireized in Pune is seeking a dynamic leader to drive premium and luxury product sales across multiple locations. You will manage several profit centers, deliver targeted margins, and lead a high-performing team focused on exceptional customer care.

Responsibilities include annual budgeting, analyzing store performance, and coordinating with mall management and brand partners to roll out new initiatives. A strong emphasis on MIS, KPIs, and succession planning for key roles is essential.

Qualifications

• Achieve Sales and Profit targets with understanding of premium and luxury product sales
• Manage multiple profit centers at multiple locations
• Deliver Top Line and Bottom Line achievements
• Identify profitable stores and enhance output through profitability
• Augment growth year on year
• Establish relations and network with customers through high standards of service
• Groom and coach the team to exhibit international standards of customer care

Responsibilities

• Prepare Annual Budgets and Store Plans
• Identify weak stores and take measures to improve performance
• Execute new company projects at operations level
• Coordinate with Site Owners, Civil Functions, Brand Reps, Operations Head and back-end departments
• Ensure infra delivery within timelines till store launch
• Present Business Cases & Profitability
• Network with Brand Owners and Mall Managements
• Maintain robust store-level data management and MIS reporting
• Track SOP effectiveness and KPI/KRA performance
• Coach and develop the team and manage KPIs and succession planning

Skills

Sales target achievement

Team leadership

Customer service

Networking

Job description

Candidate should be available for Face to Face interview

JOB DESCRIPTION (Major Deliverables):-

1. Achieve Sales and Profit targets, with a good understanding of premium and luxury product sales

• Responsible for managing multiple profit centers at multiple locations
• Ensuring delivery of sales and margins as per agreed budgets for stores under span of control
• Responsible for Top Line and Bottom Line achievements.
• Identify the most profitable stores and maintain and enhance their output through Contribution and Profitability.
• Augment growth year on year

2. Deliver excellent Customer Service

• Establish relations and network with customers through high standards of customer service with a personalized approach.
• Create high sensitivity amongst the staff and lead by example.
• Groom and coach the team to exhibit international standards of customer care at all the times

3. Prepare, Execute and Map Annual Business Plans and Budgets of Stores

• Prepare Annual Budgets
• Identify weak stores and take measures to augment their performance.
• Responsible for executing new projects of the company at Operations level.
• While executing the new business plans responsible for liaising with all stakeholders including Site Owners/ Proprietors, Civil Functions, Brand Reps, Operations Head and other In-house Departments at the back end.
• Ensure delivery of infra within stipulated timelines in alignment with concerned Departments till the Launch of the new store.
• Responsible for presenting Business Cases & Profitability.

4. Networking with Brand Owners, Existing and Potential Mall Managements

• Manage network with Brand Representatives for successful roll out of the business plans.
• Ensure a regular Contact, networking and follow-up with existing and potential Mall Managements and Appropriate Authorities.

5. MIS and Exemplary Team & performance management

• Maintain a robust store level Data Management (to analyze existing as well as real time data for analysis).
• Track effectiveness of SOPs through feedback data and assess performance against pre-determined measures and benchmarks.
• Ensure Quarterly MIS reporting.
• Take administrative control of the team and act as a guide, trainer and coach
• Prepare Self and team and equip them with updated product and brand knowledge through regular sessions
• Allocate and assess KPIs and KRAs of the team as per Company goals and targets
• Ensure succession planning for key positions
• Identify and implement a growth / development path for HIPO and LOPO employees in the area/ zone.