Head Noida DC Park

Yotta Data Services Private Limited; Dadri; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Yotta Data Services Private Limited is seeking a senior leader to serve as the convergence point for all departments at the Noida data center. The role oversees planning, operations, safety, and capacity expansion, reporting administratively to Noida and functionally to HODs at HQ.

You will coordinate with IT, facilities, and project teams to ensure seamless data center performance. With 15-18+ years in the data center industry, you will drive cross-functional initiatives, manage customer SLAs

Qualifications

• Experience delivering large initiatives through cross functional collaboration.

Responsibilities

• Develop plans for establishment and expansion of the data center.
• Oversee data center planning, analysis and execution.
• Ensure physical safety and security of the data center.
• Coordinate with headquarter on implementation of activities and rules.
• Supervise maintenance procedures for IT and non-IT components.

Skills

Data Centre Operations

Cross-functional Leadership

Capacity Planning

SLA Management

Safety & Compliance

Job description

Job Scope This position shall be a convergence point and all departments' representatives /leads at Noida shall report into this position administratively. For e.g., Regional Leaders like Facility Operations Lead, Facility Projects Lead-MEP, Facility Projects Lead - Core and Shell, Admin Lead, Safety Lead, Security Lead, IT Shift Lead (if any), IT L3's (if any), Procurement & Asset Management shall administratively report into this role. These leads shall in parallel functionally report to their respective HODs at their HQ.

Total /Relevant Experience Should have experience of 15-18 years and above in Data Centre industry only.

Responsibilities

• Develop comprehensive plans for the establishment and future expansion of the data center to align with present and future requirements.
• Oversee and implement all activities related to data center planning, analysis, and execution.
• Ensure the physical safety and security of the data center, safeguarding against unauthorized access and environmental risks.
• Maintain effective coordination with headquarters, facilitating the implementation of activities, rules, and practices as required.
• Supervise both proactive and reactive maintenance procedures for the data center, encompassing IT and non-IT components, in line with company protocols.
• Propose performance enhancement measures to optimize the efficiency of the data center site.
• Foster a harmonious work environment, promoting collaboration and cooperation among all on-site teams.
• Direct the design and evaluation of server systems, aligning them with performance metrics and conducting research for advanced data center solutions.
• Ensure strict adherence to established guidelines and management practices for all employees.
• Collaborate with various departments to seamlessly integrate critical systems into the data center's infrastructure.
• Coordinate with IT, enhancement, and business teams to formulate strategies that guarantee the achievement of data center capacity goals.
• Facilitate smooth coordination between operations and project teams at the data center site.
• Prioritize client satisfaction and deliver superior customer service to multiple departments, managing customer relationships, Data Center Operations SLAs, and project deliverables.
• Cultivate expertise in all business procedures related to assets and capacity management.
• Maintain a deep understanding of all applications and their utilization within various critical systems.
• Develop opportunities to enhance cross-team effectiveness, removing organizational obstacles to promote teamwork, collaboration, and exceptional service delivery.
• Drive improvement projects, collaborating with support teams throughout the entire project lifecycle, from conception to completion.
• Monitor functional resources necessary for growth, ensuring their optimal functionality.
• Ensure overall compliance with rules and regulations governing data center operations.
• Attend to customer service assurance activities, including hosting potential and existing customer visits to the data center, with a focus on ensuring customer satisfaction.
• Maintain a strong commitment to customer happiness.
• Attend to roles and responsibilities that extend beyond the functional aspects of the position.
• Uphold comprehensive documentation and diagrams that capture all essential parameters of data center operations, as required by customers.
• Follow & commit with Yotta’s Policy statements (e.g. QMS/EMS/OHS/ISMS/ITSM/BCMS/EnMS etc.).
• Undertake applicable training as communicated from time to time.
• Understand the organization’s expectations towards all management systems the company is certified for.
• Participation in Risk assessment process, contribute to achieving departmental & management system objectives.
• Adhere to confidentiality policy to safeguard sensitive company information, maintain trust with clients and partners, and ensure compliance with data protection regulations.
• Perform their duties in the event of emergency as per roles in ERP/BCMS plan.
• Assist in maintaining PIMS controls throughout personal data lifecycle.

Qualifications

• Qualifications Criteria Must have prior demonstrable experience in delivering large initiatives through cross functional collaboration.

Required Skills

• Must-have skill End-to-end Data Centre Operations
• Critical Infrastructure & MEP Understanding
• Capacity Planning & Expansion
• Cross-functional Site Leadership
• Client Relationship & SLA Management
• Compliance, Safety & Risk Management
• Excellent decision-making, problem-solving, team and time management skills.

Preferred Skills

• Good-to-Have Skills Self-driven and motivated to achieve success.
• Leadership skills. Should be able to lead the team to the desired results.
• Assertive in communication, excellent communication skills and presentation skills.
• Certification Criteria Preferred: CDCP, CDCS or Uptime Institute Accredited Tier Specialist (ATS).
• Additional advantage: PMP, ISO 22301, ISO 27001 or relevant Facility Management and Occupational Safety certifications.