Data Center Analyst

Victoria’s Secret & Co.; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Victoria’s Secret & Co. in Bengaluru invites a Data Center Analyst - IT Operations to own end-to-end data center infrastructure management and operational excellence.

You will supervise power, cooling, network layouts, and physical security across multiple sites while maintaining 99.99% uptime. You will lead preventive maintenance, risk assessments, capacity planning, and governance, coordinating with vendors and internal teams.

Qualifications

• Bachelor's Degree or equivalent.
• Minimum 5 years of experience in Data Center Operations.
• Ability to work in 24/7 shift schedules in India.
• Familiarity with power, HVAC and fire suppression in data centers.
• Experience with or exposure to Site Scan, Alber, Lenel, Control-M and ServiceNow is valuable.
• Strong problem solving, communication and organizational skills.

Responsibilities

• Oversee end-to-end data center infrastructure management and uptime.
• Lead preventive maintenance, capacity management and audits.
• Coordinate vendor engagements and escalations per SOPs.
• Run incident command during outages and ensure rapid recovery.
• Publish health and performance dashboards and maintain runbooks.

Skills

Shift work

Problem solving

Communication skills

Organizational skills

Team coordination

Education

Bachelor's Degree or equivalent

Tools

Site Scan

Alber

Lenel

Control-M

ServiceNow

Job description

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Description

Data Center Analyst - IT Operations

Objective: End-to-End Data Center Infrastructure Management & Operational Excellence

• Gain and maintain deep expertise across all corporate data centers (DC4, DC5, DC6), including power systems (UPS, generators, batteries), HVAC/CRAC systems, fire suppression and detection mechanisms, network/MDF/IDF layouts, structured cabling, and access controls.
• Lead preventive maintenance, availability risk assessments, and modernization initiatives ensuring Tier level compliance and 99.99% operational uptime.
• Own execution and continuous improvement of data center health scorecards, facility audits, redundancy validations, capacity management, and sustainability practices.
• Manage vendor engagement lifecycle — scope definition, work permit approvals, supervision of maintenance works, validation of deliverables, and service performance reviews.
• Function as onsite Incident Commander during emergencies (power, cooling, network, environmental issues) ensuring swift mitigation and minimal business impact
  
  

Objective: Batch Operations and Workflow Reliability

• Continuously monitor job executions via Control-M Enterprise Manager.
• Promptly investigate and respond to job failures.
• Perform job holds, reruns, kills, and loads as required.
• Coordinate with OS, network, and Security teams as needed.
• Document incidents and escalate per the escalation matrix.
• Monitor Control-M infrastructure for high availability, performance, and scalability.
• Troubleshoot basic job execution issues, dependencies, and resource allocation.
• Maintain accurate logs of all operations and incidents for audit and handover.
  
  

Objective: Monitoring Strategy, Physical Security & Compliance Governance

• Use advanced monitoring tools (DCIM, Site Scan/Alber, SNMP tools, CCTV systems) to proactively identify and respond to events before service degradation occurs.
• Govern Data Center physical security standards including badge provisioning, video retention policy, rack access control, and compliance with security audits (SOX, ISO 27001).
• Lead Rapid Response communication — timely alerts/escalations, bridge coordination, and real-time updates for executives and stakeholder teams.
• Ensure audit-readiness through meticulous documentation, evidence gathering and policy enforcement. Objective: Data Insights, Reporting & Knowledge Management
• Maintain detailed logs of inspections, maintenance activity, and incidents to support data-driven decision making and shift turnovers.
• Publish weekly/monthly ops dashboards covering health, performance, recurring patterns, capacity, energy usage, and vendor SLA compliance.
• Manage continuous improvement of documentation including runbooks, equipment inventories, configuration diagrams, DR plans, and escalation workflows.
  
  

Additional Leadership & Innovation Responsibilities

• Drive automation initiatives (scripted monitoring checks, digital logging, dashboarding, alert tuning) to reduce manual intervention.
• Participate in Data Center Strategy programs — migrations, cloud transitions, hardware tech refreshes, cage expansions, smart access solutions.
• Conduct BCP/DR failover drills with Infrastructure Teams and ensure recovery objectives are always met.
• Mentor junior engineers in operations best practices and oversee knowledge transition to new team members.
• Represent Data Center Operations in global governance forums and leadership reviews.
• Champion ESG goals: reducing power consumption and improving PUE (Power Usage Effectiveness). Expected Outcomes & Performance Measures
• 100% uptime of critical infrastructure supporting high-availability business services.
• Reduction in environmental incidents through faster mean time to detect (MTTD) & mean time to resolve (MTTR).
• Demonstrated operational maturity through automation, compliance, and cost efficiency improvements.
• Strong customer satisfaction from business units due to transparency and proactive communication.
  
  

Qualifications

Qualifications:

• Bachelor's Degree or equivalent.
• Minimum 5 years of experience in a Data Center Operations role.
• Ability to work in shifts is important as this role will be part of a 24/7 team operating out of India.
• Familiarity with concepts of power, HVAC, and fire suppression systems within a datacenter environment.
• Existing experience with Site Scan, Alber, Lenel, Control-M, and Service Now are all valuable, but not required.
• Basic problem solving and analysis skills.
• Effective communication and coordination skills.
• Strong organizational skills.