Operation Ops. Excellence & Compliance

GoldenHire Consultancy; Navi Mumbai; On-site; INR 1,600,000 - 2,400,000; Full time

Job summary

GoldenHire Consultancy in Navi Mumbai seeks a senior leader for Operations Excellence & Compliance in data center operations to drive continuous improvement, establish standard practices, and ensure robust governance. You will lead process design, metrics, and audits to meet customer quality standards.

Responsibilities include Lean Six Sigma deployment, KPI development, RCA/CAPA, and coordinating ISO27001, SOC 2, PCI DSS audits, with 15-20 years of experience in data center operations.

Qualifications

• Bachelor's degree in Engineering (Electrical, Mechanical, Industrial)
• 5-7 years of direct experience in leading or significantly contributing to operational excellence initiatives in data centers (hyperscale, colocation, or large enterprise) in India
• Experience applying and optimizing operational processes for data center infrastructure (power, cooling, security, IT systems)
• Experience managing compliance audits (ISO 27001, SOC 2, PCI DSS physical security, Uptime Institute/TIA-942)
• Hands-on experience leading incident management and RCA in 24x7 data centers
• Track record driving improvements in uptime, energy efficiency (PUE) and reliability

Responsibilities

• Lead design, documentation, and optimization of critical operational processes across data center sites (MOPs, SOPs, change management)
• Implement Lean Six Sigma or other CI frameworks to identify inefficiencies and improve workflows
• Develop and manage performance metrics, dashboards, and reporting for management review
• Lead RCA and CAPA processes for significant incidents and ensure lessons are integrated
• Coordinate audits (ISO, SOC, PCI DSS) and drive corrective action plans
• Collaborate with Engineering, IT Operations, and other departments for cross-functional optimization

Skills

Lean Six Sigma

Process optimization

Data center operations

KPI development

Root Cause Analysis

CAPA

Audit coordination

Governance

Education

Bachelor's degree in Engineering (Electrical, Mechanical, Industrial)

Job description

Role Purpose:

The Operations Excellence & Compliance will be a pivotal leader responsible for driving continuous improvement, establishing best-in-class operational processes, and ensuring comprehensive compliance across all data center operations. This role focuses on optimizing efficiency, enhancing reliability, and standardizing operational practices to achieve peak performance and meet stringent Customer quality standards. The incumbent will champion a culture of excellence, data-driven decision-making, and robust governance within the Operations department, reporting directly to the Director - Operations Engineering.

Key Responsibilities:

Operational Process Design & Optimization:

• Lead the design, documentation, and continuous optimization of all critical operational processes across data center sites (e.g., MOPs, SOPs for maintenance, incident response, change management, capacity management).

  • Implement and champion Lean Six Sigma methodologies or other continuous improvement frameworks to identify inefficiencies, reduce waste, and enhance operational workflows.
  • Conduct regular process audits and performance reviews to ensure adherence to established procedures and identify areas for improvement.
  • Drive initiatives to standardize operational practices across multiple data center campuses, ensuring consistency and best practice adoption.
  • Collaborate with Engineering, IT Operations, and other departments to ensure seamless integration of processes and cross-functional efficiency.

Performance Monitoring & Analytics:

• Develop and implement comprehensive operational performance metrics and KPIs (e.g., Uptime, MTTR, MTBF, PUE, incident rates) for all data center operations.
  • Establish and manage data collection, analysis, and reporting frameworks to provide insightful dashboards and performance trends to management.
  • Lead Root Cause Analysis (RCA) and corrective/preventive action (CAPA) processes for significant operational incidents, ensuring lessons learned are integrated into processes.
  • Utilize data analytics to identify operational bottlenecks, predict potential failures, and recommend proactive solutions to enhance reliability and efficiency.
  • Facilitate regular operational review meetings to discuss performance, compliance status, and improvement initiatives.

Compliance & Governance Management:

• Ensure strict compliance with all relevant industry standards, certifications, and regulatory requirements applicable to data center operations (e.g., ISO 27001, SOC 2 Type 2, PCI DSS Physical Security, Uptime Institute/ TIA-942 standards).
  • Develop, implement, and maintain a robust compliance framework and audit program for operational processes.
  • Coordinate and facilitate internal and external audits (e.g., ISO, SOC, customer audits) related to operational processes, providing necessary documentation and support.
  • Oversee the development and implementation of corrective action plans stemming from audit findings or compliance gaps.

Conduct regular compliance training and awareness programs for operations personnel to foster a culture of adherence and accountability.

Education:

Bachelor's Bachelor's degree in Engineering (Electrical, Mechanical, Industrial).degree in Engineering (Electrical, Mechanical, Industrial).

Minimum 5-7 years of direct experience in leading or significantly contributing to operational excellence initiatives within the Data Center industry (hyperscale, colocation, or large enterprise data centers) in India.

• Demonstrated experience in applying and optimizing operational processes specific to data center infrastructure (e.g., power distribution, cooling systems, physical security, IT systems, BMS & allied systems).
• Proven experience in managing and successfully navigating compliance audits (e.g., ISO 27001, SOC 2, PCI DSS physical security aspects, Uptime Institute/ TIA-942 standards) within a data center context.
• Hands-on experience in leading critical incident management and Root Cause Analysis (RCA) processes for major outages or operational failures in a 24x7 mission-critical data center environment.
• Track record of driving measurable performance improvements related to data center uptime, energy efficiency (PUE reduction), and overall operational reliability.

Overall Experience:

• 15-20 years of extensive experience in operations management, process improvement, quality assurance, and compliance roles.
• Minimum 5-7 years in a leadership or managerial role, demonstrating strong capabilities in driving operational excellence initiatives and managing compliance frameworks.
• Proven track record of implementing continuous improvement methodologies and achieving measurable results in complex operational environments.