Head - Maintenance Services

AKMV Consultants; New Delhi; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

AKMV Consultants in New Delhi seeks a Head – Maintenance Services to lead the regional operations, drive growth, and ensure profitability through strategic planning and strong financial management. You will oversee customer acquisition, cross-functional project execution, and expansion of service offerings under the CEO guidance.

You will also drive operational excellence, manage budgets, and mentor sales and support teams to achieve revenue targets while maintaining high customer satisfaction

Qualifications

• Bachelor’s or Master’s degree in facilities management, operations, or related field.
• 20+ years’ experience in facilities management with leadership across operations and business development.
• Strong financial acumen and customer lifecycle management knowledge.

Responsibilities

• Lead region’s revenue growth targets and manage P&L to ensure profitability.
• Oversee strategic planning, financial management, and cross-functional project execution.
• Drive operational excellence and seamless service delivery across the region.
• Mentor sales and support teams and support corporate initiatives.
• Identify growth opportunities and expand service offerings, including geographic expansion.

Skills

Strategic Planning

Financial Acumen

Operational Excellence

Team Leadership

Customer Centric

Regulatory Compliance

Technology Integration

Risk Management

Change Management

Education

Bachelor’s/Master’s degree in related field

Tools

CAFM

CMMS

Job description

Designation: Head – Maintenance Services

Location: New Delhi

Department: Business Operations

Reports To: CEO / Promoter

Position Overview

As the of head of Maintenance Services, you will play a pivotal leadership role in driving the Region’s growth, profitability, and operational excellence. Working closely with the CEO, you will oversee strategic planning, financial management, customer acquisition and retention, and cross-functional project execution. This role is responsible for ensuring strong financial performance, operational efficiency, and the successful expansion and diversification of the company’s offerings. In addition, you will lead high-impact corporate initiatives and support the ongoing development and success of the sales and support teams.

Key Responsibilities

Business Goals

• Revenue Growth and P/L Oversight
  • Own the region’s revenue growth targets and manage the operational PCL to ensure financial health and profitability.
  • Optimize budgets, control expenses, and identify cost-saving opportunities.
• Improve DSO
  • Streamline the accounts receivable process to reduce DSO.
  • Ensure timely collections and efficient payment cycles.
• Business Development s Opportunity Identification
  • Drive strategies for new customer acquisition along with the other Regional Operations heads and Business development head.
  • Expand revenue streams within the existing customer base and explore diversification opportunities.
• Achieve Revenue Targets
  • Develop and implement strategies to meet and exceed aspirational revenue goals.
• Commercial Management s Bid Oversight
  • Lead the commercial aspects of business deals, ensuring alignment with internal governance (RACI matrix).
  • Enhance bid success rates, with a strong focus on tender management.

Operational Goals

• Operational Leadership
  • Own overall operational excellence of the region and ensure seamless service delivery.
  • Set and implement strategic operational goals aligned with the company’s mission.
• Customer Retention
  • Ensure high customer satisfaction and zero attrition through superior service standards.
  • Regularly engage with customers to strengthen relationships and understand evolving needs.
• Service Line Expansion s Geographic Growth
  • Identify and develop new service offerings and explore opportunities for geographic expansion.
  • Responsible for the delivery of the sales team in acquiring new customers and logos.
• Cross-functional Support s Coordination
  • manage key support functions with the respective heads including IR, Compliance, EHS, Admin and others.
  • Promote collaboration and synergy across support functions such as HR, payroll, billing, and administration.

Organizational Goals

• Technology s Innovation
  • Champion digital transformation and lead technology-driven initiatives to keep the region at the forefront of innovation.
• Cross-Selling s Group Collaboration
  • Lead cross-selling efforts across different business units and subsidiaries, maximizing internal synergies and collaborative opportunities.
• Organizational Development
  • Identify organizational/regional improvement areas and lead strategic initiatives to enhance efficiency and productivity.
  • Partner with HR to design and implement talent development and people improvement programs.

Qualifications

• Bachelor’s/master’s degree
• 20+ years’ experience in facilities management, with proven leadership across different operations and business development
• Demonstrated ability to manage large, cross-functional teams and drive strategic initiatives along strong financial acumen
• Strong understanding of customer lifecycle management, sales strategy, and operational execution.
• Adept at identifying growth opportunities and driving change across an organization

Key Skills s Competencies:

• Strategic Planning – Aligning operational goals with business objectives
• Financial Acumen – Budgeting, forecasting, and cost control
• Operational Efficiency – Streamlining processes and maximizing resource use
• Team Leadership – Managing cross-functional teams and driving performance
• Customer centric approach – Ensuring high levels of customer satisfaction
• Regulatory Compliance – Ensuring adherence to safety, environmental, and labor regulations
• Technology Integration – Leveraging FM tech (e.g., CAFM, CMMS) to optimize operations
• Risk Management – Identifying and mitigating operational risks
• Change Management – Driving organizational change and process improvements

Key Performance Indicators (KPIs):

• Sales C Revenue Target Achievement – 100% attainment of regional revenue and sales goals
• Operational Excellence – SLA adherence, service delivery quality, and operational uptime
• New Logo Acquisition
• Existing Customer Mining – Revenue growth from upselling/cross-selling to existing customers
• Overdue Collections – Reduction in overdue receivables and aging analysis improvements
• Reduction in DSO – Improvement in cash flow through in time collections
• Customer Satisfaction - Nil Customer loss through excellence in service delivery
• People Retention C Employee engagement
• Technology Integration – Implementation and adoption rate of FM tech solutions
• Cost Optimization