Regional Account Lead - APAC

Cushman & Wakefield; Bengaluru; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

Cushman & Wakefield in Bangalore is seeking a Regional Account Lead for APAC to drive multi-country facilities management across 11 countries with major hubs in Bangalore, Hyderabad and Manila. You will provide strategic direction, manage 45 FTE and a regional operations team, own client relationships and deliver on safety, compliance and financial performance.

You will translate global account strategy into regional execution, lead governance, risk management and continuous improvement, and

Qualifications

• Senior APAC IFM leadership experience across multiple countries.
• Strong stakeholder management and client relationship skills.
• Experience leading large regional teams and managing budgets.

Responsibilities

• Provide strategic direction for facilities management operations across the APAC portfolio.
• Own and develop senior client relationships and ensure regional organisation is resourced to meet needs.
• Lead regional account across APAC, coordinating 11 principal countries.
• Direct 45 Cushman & Wakefield FTE and supply chain staff.
• Oversee transport operations and regional security governance.
• Ensure compliance with safety, maintenance, and cost-control measures.
• Deliver monthly reporting and drive continuous improvement across the region.

Skills

Operational leadership

Commercial acumen

Stakeholder management

People leadership

Multi-country coordination

Job description

Job Title Regional Account Lead - APAC

Job Description Summary A senior APAC IFM leadership role managing operations across 11 countries, with major hubs in Bangalore, Hyderabad and Manila. The position is responsible for regional facilities operations, client relationships, commercial performance, people leadership, vendors, transport, security, risk and compliance. We are looking for an experienced multi-country IFM/account leader with strong operational, commercial and stakeholder‑management experience.

Job Description Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop and live. The firm provides deep local and global insights that create significant value for occupiers and investors through its broad suite of real estate, facilities, project, advisory and investment services.

Role Purpose

The APAC Regional Account Lead is Cushman & Wakefield’s senior account leader for an integrated facilities management portfolio spanning 11 principal countries. Based at the client site in Bangalore, the role leads major hub operations in Bangalore, Hyderabad and Manila, 45 Cushman & Wakefield FTE and associated supply chain employees. The role also leads extensive transport operations across the three hubs and holds regional responsibility for the client Global Security Operations Centre in Bangalore. The position is accountable for safe, compliant, reliable and commercially effective service delivery, strong client partnership, operational excellence and a high‑performing regional organization. This role requires an experienced, commercially focused and results‑oriented leader who can translate global account strategy into consistent regional execution while responding to local business, statutory and cultural requirements. The Regional Account Lead acts as a trusted adviser to the client, represents APAC within the global account leadership team and sustains an integrated operating model that supports retention, growth and continuous improvement.

Core Responsibilities

• Provide strategic direction for facilities management operations across the APAC portfolio, ensuring regional plans align with the client’s global strategy and Cushman & Wakefield standards.
• Own and develop senior client relationships, maintain a detailed understanding of the client’s business and ensure the regional organisation is structured and resourced to meet changing operational needs.
• Act as the Cushman & Wakefield account lead across APAC, setting clear direction for the regional team and ensuring consistent coordination across 11 principal countries.
• Lead 45 Cushman & Wakefield FTE, together with associated supply chain employees, ensuring effective organisation design, deployment, engagement, performance and development.
• Lead extensive transport operations in Bangalore, Hyderabad and Manila, ensuring safe, compliant, reliable and cost‑effective service delivery aligned with client requirements.
• Hold regional responsibility for the client Global Security Operations Centre based in Bangalore, ensuring effective governance, operational integration, escalation and service performance.
• Oversee day‑day delivery across offices, high‑rise buildings, campuses and major hubs, including custodial services, life safety, engineering, planned and reactive maintenance and general facilities services.
• Ensure policy conformance and enforcement, safety performance, budget and cost control, quality control, maintenance process development, job planning and scheduling, and CMMS management.
• Coordinate maintenance activities throughout the client portfolio to achieve effective and efficient performance and support long‑range planning aligned to client and company goals.
• Provide support before, during and after disaster events and ensure business continuity arrangements support critical client business functions.
• Ensure compliance with all company, client, statutory and legislative requirements, policies and procedures; initiate audit and control systems to evidence compliance.
• Provide formal and informal management information demonstrating performance against requirements, including operating, incident and status reports, monthly financial reports and business reviews.
• Manage service contracts cost effectively, including performance and financial review, RFP activity, contract pricing, invoicing and payment assurance.
• Assume overall accountability for operational risk management within the regional business and ensure timely escalation and resolution of material issues.
• Deliver agreed KPIs to ensure the annual corporate operating plan is achieved and, wherever possible, exceeded. Deliver commercial targets, savings commitments and cost‑reduction initiatives without compromising required service levels.
• Identify opportunities to deploy the wider Cushman & Wakefield service offering, strengthen account integration and support retention and growth.

Operational and Commercial Leadership

• Lead regional operations across 11 principal countries, with particular focus on the major hub operations in Bangalore, Hyderabad and Manila.
• Develop an early and continuing understanding of the client business, providing advice on consistent facilities management and associated services across the APAC portfolio.
• Complete due diligence and gap analysis of the existing supply chain, statutory compliance and operational controls; develop prioritised corrective action plans.
• Evaluate the supply chain and develop recommendations that improve consistency, quality, resilience and value across the portfolio.
• Fully understand the Master Services Agreement, account governance and commercial mechanisms, including the ongoing review and management of out‑of‑scope works.
• Drive management and service improvement across the region using performance data, work‑order metrics, audit findings and client feedback to identify gaps and recurring issues.
• Lead the facilities management team in supervising maintenance programmes for the interior and exterior condition, appearance and operation of facilities.
• Ensure prompt, professional responses to client, tenant and occupant requests and maintain ongoing contract review programmes to identify and resolve needs quickly.
• Prepare and present consolidated budgets, financial reports, contracts, expenditures and purchase orders; contribute to capital and operating budgets and a five‑year plan for maintenance, facilities improvement and cost reduction.
• Coordinate the collection, analysis and reporting of accurate statistical data covering facilities objectives, work‑order productivity, cost savings and service improvements.
• Maintain continuous communication with country and sub‑regional facilities leaders so escalations are managed quickly and consistently.
• Ensure monthly management reports, Quarterly Business Reviews, Annual Business Reviews and forwardaccountplans are completed and presented to the client.
• Establishclear ownership, governance and corrective action for regional KPIs. Useperformance data to protect delivery of the annual corporate operating plan andidentifyopportunities to exceed agreed targets.
• Proactively workwithIFM Procurement to manage, evaluate and, where appropriate, tender supplier contracts to improve service levels and commercial outcomes.
• Provide advice on risk, compliance, sustainability, environment, safety and business continuity, including requirements arising from new locations or acquisitions.
• Ensure tenants and vendors complywithinsurance requirements andcoordinateclaimsasrequired.
• Driveinnovationby developing best practice, improving operational and service efficiency, and applying relevant industry trends, systems and tools.
• Bring meaningful subject‑matter expertise and thoughtleadership to improve operational and business processes and procedures.
• Planforfuture development in linewith strategic business objectives and the evolvingrequirementsof the clientportfolio.

People Leadership and Stakeholder Management

Approvepositionsand direct hiring, onboarding, training, motivation and development of the regional facilities management organisation.

Leadand performance‑manage direct and indirectreports, including objective setting, constructive feedback, performance improvement, career development, successionplanning and supportforcompensationandbenefitplanning.

Createanenvironmentin which individuals and teams perform at their best, withclearexpectations, fairperformancestandards and effective workloadmanagement.

Buildeffective relationships withclients, colleagues, management, vendors, direct and indirectreports and the widerGlobalOccupierServicesand IFM community.

Actively seek stakeholder feedback, resolve issues before escalation and maintain opentwo‑waycommunication that balances client needs and business outcomes.

Adaptleadershipand communication style for diverse cultures, audiences and situations; work constructively through ambiguity and conflict to achieve practical outcomes.

Support and develop early talent, recognisecapabilityandcreateopportunities that enhance colleagues’skillsandcontribution.

Engage as amemberof theseniorbusinessleadershipteam within the GOS community andsupportwiderbusinessactivities, initiatives, duties and projects as reasonably assigned.

Key Deliverables

• Achievement and, wherever possible, over‑delivery of the annual corporate operating plan through consistent attainment of account KPIs and other agreed businesstargets.
• Consistent and on‑time, on‑budget and to‑standard delivery of assigned tasks, projects and programmes.
• Strong clientsatisfactionoutcomes across operational, financial and risk‑related aspects oftheaccount.
• Evidence‑based achievementof annual goals and objectives, reviewed routinely through the performanceYear.
• Continuous compliance with Cushman & Wakefield and client Business Conduct standards, policies, contractual commitmentsand statutory and legislative requirements.
• Consistentcompletionofrequiredinternal and external reporting, formal presentations, business reviews.
• A resilient and integrated APAC operating model that delivers measurable service improvement, strengthens clientconfidence andsupports account retention and growth.

Key Performance Measures

The role’scritical performance indicators are weightedtowardsoperationalexcellence and businessleadership, supported byfinancial performance and client satisfaction.

Measuresinclude:

• Client satisfaction
• Financialperformance and achievementofcommercial and savingsgoals
• Leadership and people outcomes
• Operational outcomes and service reliability
• Governance, risk and compliance
• Safety, environment and sustainabilityperformance
• Delivery of innovation, continuous improvementandAnnualOperatingPlan commitments

Qualities and Personal Attributes

Business Generation