Regional Manager - Deputy Regional Manager - Soft Services (IFM)

Updater Services (UDS); Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Updater Services (UDS) is seeking a senior leader in technical operations and facility management to oversee end-to-end engineering services at mission‑critical sites. You will drive maintenance strategies, lead CMMS deployments across customer sites, and push for digital transformation while ensuring safety, compliance, and profitability.

Ideal candidate has 12–15 years in facility management with hands-on CMMS experience at airports, data centres, or manufacturing facilities, and a strong

Qualifications

• Bachelor’s degree in mechanical, electrical, or industrial engineering (master’s degree).
• 12–15 years of facility management experience with leadership in technical operations.
• Experience managing engineering services in critical infrastructure (airports, data centres, manufacturing).
• Expertise in CMMS platforms (IBM Maximo, Infor EAM, SAP PM) and digital maintenance tools.

Responsibilities

• Lead end-to-end technical services including HVAC, fire systems, BMS, STP/ETP, elevators, and energy systems.
• Oversee operations at mission-critical facilities including airports, manufacturing plants, and 24/7 environments.
• Drive preventive, predictive, and condition-based maintenance strategies and manage KPIs (uptime, MTTR, MTBF, SLA).
• Plan, deploy, and optimize CMMS across customer sites; integrate IoT and analytics into maintenance.
• Reduce downtime with root-cause analysis and continuous improvement in asset lifecycle management.
• Champion safety and compliance with local regulations; train site teams on safety protocols.

Skills

MEP & critical systems

Leadership

CMMS implementation

Digitalization

Analytics

Education

Bachelors in Mechanical/Electrical/Industrial Engineering

Master’s degree

Tools

IBM Maximo

Infor EAM

SAP PM

Job description

Job Description:

Key Responsibilities:

1. Technical Operations & Engineering Services

• Lead and manage end-to-end technical services including, HVAC, fire systems, BMS, STP/ETP, elevators, and energy systems.
• Oversee engineering operations at mission-critical facilities including airports, manufacturing plants, and 24/7 environments.
• Ensure adherence to operational KPIs like uptime, MTTR, MTBF, and SLA compliance.
• Drive preventive, predictive, and condition-based maintenance strategies.

2. CMMS Implementation & Digital Transformation

• Lead the planning, deployment, and optimization of Computerized Maintenance Management Systems (CMMS) across customer sites.
• Integrate IoT, remote monitoring, and analytics into maintenance and energy management practices.
• Standardize technical reporting and asset tracking through digital tools.

3. Downtime Reduction & Reliability Engineering

• Develop and implement strategies to minimize equipment failure and reduce operational downtime.
• Conduct root cause analysis for recurring failures and initiate continuous improvement initiatives.
• Implement best practices in asset lifecycle management and reliability-centred maintenance.

4. Safety & Compliance

• Champion a strong safety culture and ensure 100% compliance with local statutory regulations, fire safety norms, and industry best practices.
• Conduct risk assessments, safety audits, and engineering compliance reviews.
• Train and certify site engineering teams on electrical, mechanical, and safety protocols.

5. Commercial Ownership & Profitability

• Transform technical operations into a high-performing, self-sustaining business unit.
• Manage budgets, drive cost efficiencies, and contribute to revenue growth through value-added services and energy optimization projects.
• Lead technical proposals for new business opportunities and support solution design during bidding.
• Meet specific targets assigned for the vertical of Technical Operations.

6. Team Leadership & Development

• Build and lead the technical team/engineering services vertical.
• Drive technical training, succession planning, and capability development.
• Create a culture of performance, innovation, and engineering excellence.

Qualifications:

• Bachelors degree in mechanical, Electrical, or Industrial Engineering (master’s degree).
• Minimum 12–15 years of experience in facility management, with proven leadership in technical operations.
• Experience managing engineering services in critical infrastructure (e.g., airports, data centres, manufacturing).
• Expertise in CMMS platforms (e.g., IBM Maximo, Infor EAM, SAP PM) and digital maintenance tools.

Key Skills & Competencies:

• Strong technical understanding of MEP and critical systems
• Proven experience in CMMS implementation & digitalization
• Downtime reduction and root cause analysis expertise
• Safety-first mindset and regulatory knowledge
• Commercial acumen and P&L orientation
• Excellent leadership, problem-solving, and communication skills

Key Performance Indicators:

• CMMS deployment milestones & adoption rate
• Safety incident frequency rate
• Energy savings and cost optimization
• Revenue growth and profitability of technical services
• Team retention and training completion rate