Head – Learning & Development

Excitel; Gurugram District; On-site; INR 5,500,000 - 7,500,000; Full time

Job summary

Excitel is seeking a Head of L&D to build a high-performance, sales-capable organization at scale in India. You will partner with business leaders to translate goals into measurable capability-building interventions that impact revenue.

Your remit includes driving frontline productivity, time-to-productivity for new hires, and leadership capability across levels, with a focus on learning strategy, digital transformation, and ROI-driven programs.

Qualifications

• 10–15 years of experience in L&D & organizational development.
• Experience in sales-led widely distributed organizations preferred.
• Strong expertise in instructional design, training delivery, and LMS.

Responsibilities

• Design scalable training programs to improve frontline productivity.
• Build 0–90 day new-hire training journeys for faster readiness.
• Drive data-led Training Needs Analysis linked to KPIs.
• Develop a company-wide L&D strategy aligned to growth goals.
• Create leadership development and succession planning programs.
• Drive adoption of LMS platform and measure learning impact.
• Foster performance culture and embedding continuous learning.

Skills

Sales capability

Leadership development

Change management

Data analytics

LMS adoption

Tools

LMS

Job description

This role is not about running training programs — it is about building a high-performance, sales-capable organization at scale.As Head of L&D, you will drive productivity, reduce time-to-productivity for new hires, and build leadership capability across levels. You will partner closely with business leaders to translate organizational goals into measurable capability-building interventions that directly impact revenue outcomes.

Key Outcomes

1. Reduction in new hire time-to-productivity (Sales & Customer experience roles)
2. Measurable improvement in productivity, customer retention & revenue per head
3. Strong fi rst 90-day effectiveness of new hires
4. High adoption and effectiveness of LMS and digital learning interventions
5. Demonstrable ROI on all L&D initiatives

Key Responsibilities

1. Sales Capability & Frontline Productivity
   • Design and implement scalable training programs focused on improving efficiency of customer facing roles.
   • Build structured new hire training journeys (0–90 days) to accelerate readiness
   • Continuously refine training based on on-ground performance data and feedback loops
2. Training Needs Analysis → Business Impact
   • Drive a data-led Training Needs Analysis (TNA) linked to business KPIs (sales, retention, productivity)
   • Translate business problems into targeted capability-building interventions
   • Move beyond training delivery to measurable performance improvement
3. Learning Strategy & Execution at Scale
   • Build and execute a company-wide L&D strategy aligned to growth goals
   • Design blended learning journeys across: Classroom, On-the-job coaching, Digital learning, Manager-led capability building
   • Ensure consistent learning experience across multiple locations
4. Leadership Development & Talent Pipeline
   • Build structured programs for first-time managers, and high-potential talent
   • Design and implement succession planning frameworks for critical roles
   • Strengthen manager capability to coach and develop teams on the ground
5. Learning Systems & Digital Transformation
   • Implement and drive adoption of an LMS platform to enable scalable, trackable learning
   • Use data analytics to track:
     • Training effectiveness
     • Productivity improvement
     • Capability gaps
   • Build dashboards linking learning inputs → business outputs
6. Organizational Effectiveness & Culture
   • Drive initiatives around performance culture, leadership behaviors, and employee engagement
   • Partner with HR and business leaders to embed continuous learning culture
   • Lead change management initiatives linked to capability building

Experience & Qualifications

1. 10–15 years of experience in L&D & organizational development
2. Experience in sales-led widely distributed organizations (telecom, BFSI, FMCG, retail, etc.) preferred
3. Strong expertise in:
   • Instructional design
   • Training delivery
   • Learning systems (LMS)