Head HR Shared Services| Financial Services (Pune)

Michael Page; Pune District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Michael Page is seeking a Senior Vice President to lead the Shared Services Centers for a well-established financial services firm in Mumbai Suburban. You will oversee governance, performance measurement, and continuous improvement to boost strategic and operational effectiveness across services.

The role requires extensive leadership experience in HR operations within financial services or trading, plus strong knowledge of employment laws and stakeholder management.

Qualifications

• Degree in Human Resources, Business Administration, or related field.
• Proven HR operations experience in financial services or trading.
• Strong knowledge of employment laws in Mumbai Suburban; leadership and stakeholder management skills.

Responsibilities

• Lead the Shared Services Centers and unify governance, measurement, and continuous improvement.
• Manage annual operating plan, budget, action plans, and projects supporting SSCs and the business strategy.
• Oversee vendors and contracts impacting the budget and ensure procedures meet goals.
• Set work standards for a cloud-based environment and a virtual workforce.
• Ensure productivity, quality, compliance, and customer service standards are met and improved.
• Transform the culture into a service-oriented organization delivering strategic value.

Skills

HR operations

Leadership

Stakeholder management

Employment laws (Mumbai Suburban)

Education

Degree in HR or Business Administration

Job description

About Our Client

This role is with a well-established, mid-sized organisation in the financial services industry, specialising in trading. The company is committed to delivering exceptional results and maintaining high standards of professionalism in all aspects of their operations.

Job Description

The Senior Vice President leads the Shared Service Centers, unifying governance, measurement, and continuous improvement activities under one leader. This role aims to enhance the strategic and operational effectiveness, efficiency, and transparency of these services to meet organizational goals.

• Develop strategies and processes to scale the shared services center according to demand.
• Manage the annual operating plan, budget, action plans, and projects to support the shared services and overall business strategy. Oversee vendors and contracts impacting the budget, ensuring procedures facilitate goal achievement.
• Establish work standards and resource requirements for a cloud-based environment and virtual workforce.
• Ensure operational standards for productivity, quality, compliance, and customer service are met and continuously improved.
• Foster a work environment of respect, inclusion, and employee engagement to drive high performance.
• Transform the culture into a service-oriented organization, delivering strategic value and improving operational efficiency.
• Set long-term strategic direction for administrative functions, anticipating trends, opportunities, and vulnerabilities. Ensure infrastructure and systems support current programs and future growth.
• Use data, analytics, and industry insights to assess service performance against benchmarks. Recommend strategic or tactical changes as needed.
• Conduct periodic benchmarking of service cost and quality.
• Establish and manage client-focused productivity and service quality standards, including Service Level Agreements (SLAs). Ensure operational performance standards align with firm goals.

The Successful Applicant

A successful Head HR Shared Services should have:

• A degree in Human Resources, Business Administration, or a related field. Proven expertise in HR operations within the financial services or trading industry. Strong knowledge of employment laws and regulations in Mumbai Suburban. Ability to manage and lead teams effectively. Experience in process improvement and implementing HR systems. Excellent communication and stakeholder management skills.
• Experience in setting up or scaling a captive shared service organization, servicing multiple verticals and processes.
• Preferred Project Management certifications.
• Ability to manage day-to-day service management/shared services in a multi-functional environment.
• Proficiency in using data and analytics to set productivity and quality standards, assess delivery performance, and identify root cause issues.
• 15+ years of progressive experience in leadership role implementing and/or operating multiple functions within a Shared Services .