Director Shared Services

Amor Management Consultants - India’s Premiere Auto Talent Hiring Specialists; Pune District; On-site; INR 9,000,000 - 14,000,000; Full time

Job summary

Head Global Capability Center (GCC) - India is seeking an experienced leader to provide strategic and operational direction for the India GCC, supporting IT, Finance, HR, Procurement, Customer Services and other enterprise functions across multiple locations.

You will oversee service delivery, governance, transformation, business continuity and process excellence, driving Lean, Six Sigma, and technology enablement to position India as a global capability hub within the organization.

Qualifications

• 20+ years of leadership experience in multinational organizations.
• Experience leading GCC/GBS/shared services spanning IT, Finance, HR, Procurement and Customer Services.
• Proven track record in digital transformation, automation, AI, process harmonization and continuous improvement.

Responsibilities

• Strategic Leadership & Site Management across India GCC locations with governance.
• Global Service Delivery Leadership to ensure end-to-end service across IT, Finance, HR and other functions.
• Multi-Site Operational Management to optimize resources and standardize practices across sites.
• Process Governance & Operational Excellence with KPIs, SLAs, and risk mitigation.
• Transformation & Continuous Improvement driving Lean/Six Sigma initiatives and productivity gains.
• Digital & Technology Enablement through AI, RPA, automation and analytics.
• Governance, Compliance & Financial Stewardship including budgeting and internal controls.
• Stakeholder Management with senior leaders including HQ and business units.
• Customer & Service Excellence through VoC and continuous improvement.
• Growth & Strategy including building 3-5 year roadmaps and expanding service lines.

Job description

Head Global Capability Center (GCC) - India

Objective of the role:

The Head Global Business & Shared Services Center will provide strategic and operational leadership for our clients India Global Capability Center (GCC), a critical enabler of its global manufacturing operations. The role will lead a multi-functional shared services environment supporting IT, Finance, HR, Procurement, Customer Services, and other enterprise functions that directly enable global manufacturing plants, engineering, R&D, and supply chain operations.

The role carries overall responsibility for service delivery, operational governance, transformation, business continuity, process excellence, stakeholder management, and organizational growth across multiple locations, while positioning India as a strategic global capability hub supporting the organizations worldwide manufacturing footprint.

Key Responsibilities

1. Strategic Leadership & Site Management

   Lead the India Global Business & IT Services Center as a strategic business entity. Provide leadership, direction, and governance across multiple plant locations. Establish a high-performance culture focused on accountability, collaboration, and continuous improvement. Drive execution of the long-term growth strategy for the India Global Capability Center.

2. Global Service Delivery Leadership

   Ensure reliable end-to-end service delivery across: IT Services Finance & Controlling Human Resources Procurement & Supply Chain Customer Services Other Global Business Support Functions Support multiple global manufacturing plants, R&D centers, corporate offices, and business units across the Group. Drive operational consistency, scalability, and service excellence across all functions.

3. Multi-Site Operational Management

   Oversee operations across multiple locations. Optimize resource utilization between locations. Eliminate duplication of activities. Ensure standardized operating practices across sites.

4. Process Governance & Operational Excellence

   Establish end-to-end process ownership across global functions. Define governance frameworks, KPIs, SLAs, and performance metrics. Monitor operational performance and drive corrective actions where necessary. Ensure business continuity, operational resilience, and risk mitigation.

5. Transformation & Continuous Improvement

   Lead enterprise-wide transformation initiatives. Standardize and harmonize global business processes. Drive Lean, Six Sigma, and Operational Excellence initiatives. Improve productivity, quality, cost efficiency, and customer experience.

6. Digital & Technology Enablement

   Lead digital transformation programs leveraging: Artificial Intelligence Automation Robotics (RPA) Workflow optimization Analytics Self-service platforms. Partner with global IT teams to enable technology-driven service improvements.

7. Governance, Compliance & Financial Stewardship

   Ensure compliance with statutory, regulatory, audit, tax, and internal control requirements. Oversee budgeting, resource planning, and investment business cases. Support financial governance and business planning for the India entity.

8. Stakeholder Management

   Build trusted relationships with senior leadership across: Global Headquarters Regional Leadership Teams Business Units Manufacturing Plants CIO / CFO / CHRO organizations, R&D Centers Represent the India Global Business & IT Services Center in executive leadership forums. Influence global decision-making and strategic initiatives.

9. Customer & Service Excellence

   Foster a customer-centric service culture. Measure internal customer satisfaction through structured Voice of Customer (VoC) mechanisms. Drive continuous improvements based on stakeholder feedback. Establish the India center as a benchmark for global service delivery.

10. Growth & Strategy

    Should have experience: Building 35 year roadmapsScaling organizationsExpanding service portfoliosBuilding new capabilitiesDriving organizational maturityEstablishing new service lines

Candidate Criteria

• 20+ years of leadership experience in multinational organizations, with a strong background in Global Capability Centers (GCC), Global Business Services (GBS), or Shared Services.Proven experience in setting up, scaling, or transforming a Global Business & IT Services organization supporting IT, Finance, HR, Procurement, Customer Services, and other corporate functions.
• Demonstrated success in leading large cross-functional teams (3001,000+ employees) across multiple locations and global regions.Strong experience in global stakeholder management, collaborating with Headquarters, Regional Leadership, Executive Boards, C-level leaders, Manufacturing Plants, R&D Centers, and Business Units.Proven track record in digital transformation, automation, AI, process harmonization, operational excellence (Lean/Six Sigma), and continuous improvement, delivering measurable efficiency and productivity gains.
• Experience in outsourcing, insourcing, transition management, and managing