HR Shared Service Analyst

Mott MacDonald; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Mott MacDonald in Mumbai, Maharashtra, is seeking a proactive HR Administrator to support the India HR Shared Service model. You will handle core transactional people processes, onboarding, payroll data, and employee records, collaborating with local HR and stakeholders to ensure accurate processing and timely responses.

The role requires 2–7 years in Shared Services HR, strong communication in English, and experience with ERP/HR tools.

Qualifications

• 2-7 years experience in Shared Services HR function.
• Operational experience of ERP and HR administration tools.
• Strong customer service skills and ability to handle diverse stakeholders.
• Exceptional English communication, written and spoken.
• Ability to build relationships with stakeholders across ME & SA regions.

Responsibilities

• Effectively partner with location HR and stakeholders, delivering high-level customer service.
• Maintains payroll processing system and records by gathering, calculating, inputting and checking data.
• Making the monthly payments on time.
• Collaborate with HR and stakeholders to deliver services within SLAs/KPIs.
• Collate medical insurance data and share with the vendor on a timely basis.
• Coordinate with leavers for clearances and share required details with the vendor.
• Provide HR operations support across onboarding, benefits, absence management, payroll, employee data and reporting.
• Handle employee requests through HR & ERP Systems professionally and escalate as needed.
• Maintain confidentiality and ensure security of personal and company data.
• Contribute to process improvements and participate in HR Shared Services projects.

Skills

Shared Services HR

ERP/HR tools

Customer service

English communication

Stakeholder relationship

Time management

Problem solving

Tools

ERP systems

Job description

India HR Shared Service model is assist by professional HR Administrators who are engaging with the Local HR Team to manage and deliver core transactional People processes; as well as answer to daily People requests. They are currently servicing various areas in the Group including the Middle East, India and parts of South East Asia.HR Administrators oversee for ensuring accurate and timely processing of employee data, including; new hires, terminations, job and personal data changes. This role will also manage technology case workflow, knowledge management database, manging ERP systems, reporting on service levels and trends, customer service levels, production of regular reports and metrics for stakeholders.

Key Duties

• Effectively partner with location HR and stakeholders, delivering high-level customer service.
• Maintains payroll processing system and records by gathering, calculating, inputting and checking data.
• Making the monthly payments on time
• Effectively partner with location HR and stakeholders, delivering high-level customer service.
• Collating the medical insurance addition data and sharing it with the vendor on timely basis.
• Co-ordinating with the leavers for clearances and sharing required details with the vendor.
• Experience into statutory, ESIC, PF and VP
• Provides ongoing HR operations assist in various HR functions such as onboarding, Benefits, absence management, Payroll, Employee database, staff letters and record management spanning from transactions to management reporting.
• Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
• Monitor & handle employee requests through HR & ERP Systems throughout the day professionally and promptly and elevate to appropriate HR representative as needed.
• Maintain confidentiality and ensure security of personal and company data in accordance with legislative guidelines, company policies and procedures.
• Provide insight and guidance on opportunities for process improvement and actively participate in a variety of projects to improve the existing overall HR Shared Services function i.e. (People Hub).
• Providing HR assistance on other ad-hoc projects and administrative tasks for key stakeholders as required, including Unit HR Manager, recruitment and HR teams.
• May assist with administering other special projects as needed.

Qualification And Experience

• 2-7 years Experience in Shared Services HR function
• Operational experience of ERP and HR administration tools
• Strong customer service skills (includes the ability to handle difficult customer issues in a professional manner, answer to customer needs in a timely manner and identify customer needs)
• Exceptional communication skills in both written and spoken English. Experience with International stakeholders preferred
• Ability to form and maintain relationships with key stakeholders in various parts of the business Middle East & South Asia region and other international regions
• Proactive approach to work schedules, and the ability to prioritise workload effectively to ensure tasks are completed
• Must possess logical and problem-solving ability, decision making and organizational skills.

Location

Mumbai, Maharashtra.

Company Overview

Mott MacDonald is a global engineering, management and development consultancy focused on guiding our clients through many of the planets most intricate challenges. Our network of experts, active in 150 countries, finds opportunities in complexity, turning obstacles into elegant, sustainable solutions. By looking at problems from a fresh angle, we aim to add value at every stage, for our clients you and the lives you touch every day. Improvement is at the heart of what we offer: better economic development, better social and environmental outcomes, better businesses, and a better return on your investment. .