Head - Global Shared Services

RLG Systems India Private Limited; Dadri; On-site; INR 6,000,000 - 13,000,000; Full time

Job summary

RLG Systems India Private Limited is seeking a senior leader to establish and head the Global Shared Services function in India, supporting Finance, HR, Marketing and other corporate functions. The role focuses on building a scalable operating model, guiding global process transitions, and setting governance and service standards.

You will partner with global leaders to drive standardization, automation, and high-quality delivery, while shaping the GSS organization through hiring, capability

Qualifications

• Experience in leading Global Shared Services or GCC in multinational settings.
• Experience in transitioning processes from global/offshore locations.
• Ability to define operating models, governance, and service delivery frameworks.
• Strong stakeholder management and communication skills.

Responsibilities

• Establish and scale the India Global Shared Services Centre across Finance, HR, Marketing and other corporate functions.
• Define the operating model, scope, governance, organization structure and service delivery framework.
• Lead transition of processes from global/offshore locations, ensuring effective knowledge transfer, stabilization and business continuity.
• Identify opportunities for centralization, standardization and consolidation.
• Establish SLAs, KPIs, controls and governance mechanisms to ensure consistent, high-quality service delivery.
• Monitor performance, productivity, quality, capacity and stakeholder satisfaction.
• Drive process standardization, continuous improvement, cost optimization and automation across functions.
• Leverage technology and digital solutions to improve efficiency and scalability.
• Partner with global functional leaders and senior stakeholders to align GSS services with business requirements.
• Ensure buy-in of structure build-out during transition and final execution stage
• Act as the key interface between the India GSS and global teams.
• Build and lead a high-performing, scalable GSS organization through effective hiring, capability building, performance management and succession planning.
• Foster a culture of service excellence, accountability and continuous improvement.

Skills

GSS leadership

Operating model design

Transition management

Process standardization

SLA/KPI governance

Stakeholder management

Automation & digital transformation

Risk & controls

Talent leadership

Cost optimization

Strategic decision-making

Communication & influence

Tools

SAGE 200

Navision

Job description

Responsible for establishing and leading the Global Shared Services function in India, supporting Finance, Human Resources, Marketing and other corporate functions. The role will build a scalable operating model, lead global process transitions, establish governance and service standards, and drive standardization, automation, efficiency and high-quality service delivery. The role will partner with global functional leaders and senior stakeholders to build a high performing and scalable GSS organization.

GSS Set-up & Operating Model

• Establish and scale the India Global Shared Services Centre across Finance, HR, Marketing and other corporate functions.
• Define the operating model, scope, governance, organization structure and service delivery framework.

Transition & Process Migration

• Lead transition of processes from global/offshore locations, ensuring effective knowledge transfer, stabilization and business continuity.
• Identify opportunities for centralization, standardization and consolidation.

Service Delivery & Governance

• Establish SLAs, KPIs, controls and governance mechanisms to ensure consistent, high-quality service delivery.
• Monitor performance, productivity, quality, capacity and stakeholder satisfaction.

Process Improvement & Automation

• Drive process standardization, continuous improvement, cost optimization and automation across functions.
• Leverage technology and digital solutions to improve efficiency and scalability.

Stakeholder Management

• Partner with global functional leaders and senior stakeholders to align GSS services with business requirements.
• Ensure buy-in of structure build-out during transition and final execution stage
• Act as the key interface between the India GSS and global teams.

People & Organization

• Build and lead a high-performing, scalable GSS organization through effective hiring, capability building, performance management and succession planning.
• Foster a culture of service excellence, accountability and continuous improvement.

Key Skills Required

Global Shared Services / GCC leadership, multi-functional operating model design, transition and transformation management, process standardization, SLA/KPI, governance, global stakeholder management, automation and digital transformation, risk and controls, organization and talent leadership, cost optimization, strategic decision-making, and strong communication and influencing skills.

Experience in SAGE 200 and Navision preferred.

KPIs

GSS transition milestones and successful process migration, SLA adherence, service delivery quality, process accuracy, productivity and cost per FTE, process standardization and documentation, automation and digitalization adoption, transition stabilization, stakeholder satisfaction, control and audit compliance, continuous improvement / cost-saving initiatives, employee retention and team capability, and overall GSS scalability and service maturity.

Measures of Success for GCC

Process transition and stabilization, SLA compliance, productivity and cost efficiency, automation and standardization, service quality, stakeholder satisfaction, and continuous improvement/cost savings