Manager-GCC Delivery Lead

Golden Opportunities; Bengaluru; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

The GCC Delivery Lead will drive end-to-end GCC programs from Assess/Advisory to Transfer and Operate, Transformation, and Transfer. You will lead multi-tower programs across Finance, HR, IT, Analytics and Digital Operations, with BOT/BOA/Hybrid/Managed Services models.

Expect a proven GCC delivery track record, strong governance, and focus on cost optimization and value realization. Based in Bengaluru with a WFO model and close client leadership collaboration.

Qualifications

• 5–8 years in GCC/GBS end-to-end delivery leadership.
• Proven GCC lifecycle delivery across Assess → Build → Operate → Transfer.
• Exposure to multi-function GCC setups and digital transformation programs.

Responsibilities

• Lead multi-tower GCC programs across Finance, HR, IT, Analytics and Digital Operations.
• Own program planning, execution, and governance: integrated roadmap, RAID management, and stakeholder alignment.
• Set up Transition Management Office (TMO); manage knowledge transfer, parallel runs, and hypercare.
• Embed digital levers (automation, analytics, AI-first solutions) into GCC operations.
• Identify and execute continuous improvement and cost optimization initiatives.
• Own value realization metrics (cost-to-serve, speed-to-market, innovation adoption) and report quarterly to client leadership.
• Translate SoW into delivery commitments; track forecast vs. actuals, margins, and change orders.
• Drive capability building within GCC teams; mentor future leaders and ensure succession readiness.
• Ensure compliance with data privacy, security, and regulatory requirements across geographies.
• Build C-level relationships; run structured governance (MBR/QBR).
• GCC Operating Models: BOT, BOA, Hybrid, Managed Services.

Skills

Delivery Leadership

GCC/GBS

End-to-end Delivery

Program Governance

Stakeholder Management

Automation & AI

Change Leadership

Cost Optimization

Education

Graduate/Postgraduate degree

MBA

Tools

PMP

PRINCE2

ITIL

Lean Six Sigma

Job description

Candidate Expectations

5–8 years in GCC/GBS Delivery Leadership.

Title: Manager-GCC Delivery Lead

Job Location: Bengaluru

Work Model: WFO

Candidate Expectations: 5–8 years in GCC/GBS Delivery Leadership.

Candidate Location: Bengaluru / Candidates willing to work from Bengaluru

Skills – Mandatory: Minimum 5-8 years of experience in GCC/GBS end-to-end delivery leadership.

Proven track record in end-to-end GCC lifecycle delivery (Assess → Build → Operate → Transfer).

Exposure to multi-function GCC setups and digital transformation programs.

Candidate Industry: GCC / GBS / GSS / BPO / KPO / Captive Shared Services / IT Services

Education and Certification

Qualification: Graduate/Postgraduate in Business, Engineering or relevant discipline

Good to Have: MBA / relevant postgraduate qualification

Certification: Good to Have: PMP / PRINCE2, ITIL, Lean Six Sigma

Detailed Job Description

Role Overview

The GCC Delivery Lead will be responsible for driving end-to-end delivery of GCC programs, covering the complete lifecycle from Assess/Advisory, Build and Transition through Operations, Transformation and Transfer.

Responsibilities

GCC Program Delivery

Lead multi-tower GCC programs across Finance, HR, IT, Analytics and Digital Operations, operating across BOT, BOA/Assist-Build, Hybrid and Managed Services models.

Own program planning, execution, and governance: integrated roadmap, RAID management, and stakeholder alignment.

Ensure legal entity setup, infra readiness, talent ramp-up, and compliance for greenfield GCCs.

Transition & Stabilization

Set up Transition Management Office (TMO); manage knowledge transfer, parallel runs, and hypercare.

Drive service acceptance, SLA adherence, and operational readiness.

Transformation & Value Realization

Embed digital levers (automation, analytics, AI-first solutions) into GCC operations.

Identify and execute continuous improvement and cost optimization initiatives.

Own value realization metrics (cost-to-serve, speed-to-market, innovation adoption) and report quarterly to client leadership.

Financial & Commercial Management

Translate SoW into delivery commitments; track forecast vs. actuals, margins, and change orders.

Ensure timely invoicing, collections, and revenue assurance

Talent & Capability Building

Drive capability building within GCC teams; mentor future leaders and ensure succession readiness.

Risk, Compliance & Security

Ensure compliance with data privacy, security, and regulatory requirements across geographies.

Client Engagement & Growth

Build C-level relationships; run structured governance (MBR/QBR).

Drive client referenceability: case studies, referrals, and expansion opportunities.

Technical Competencies

GCC Operating Models: BOT, BOA, Hybrid, Managed Services.

Program & Transition Management: TMO setup, governance frameworks, risk management.

Digital Enablement: Familiarity with automation, analytics, and AI adoption in GCCs.

Financial Acumen: Budgeting, revenue tracking, and commercial negotiations.

Tools: MS Project/Jira, Power BI, ServiceNow, collaboration platforms.

Behavioral Competencies

Executive Presence: Ability to influence senior stakeholders.

Structured Problem Solving: Analytical and outcome-driven.

Change Leadership: Manage ambiguity and drive adoption.

Collaboration: Work across functions and geographies.

Core competencies

5-8 years of GCC/GBS Delivery Leadership – End-to-end GCC lifecycle management across Build, Transition, Operate, Transform and Transfer.

Strong expertise in program governance, TMO setup, transition, stabilization, SLA management, RAID and operational readiness.

Ability to drive digital/AI/automation, continuous improvement, cost optimization, value realization, budgeting, margins and SoW management.

KEY SKILLS:

Global Capability Center (GCC), Global Business Services (GBS), Global Shared Services, Captive / In-house Centers, GCC operating models, BOT / BOA / Assist-Build, Greenfield GCC setup