General Manager - Operations

Michael Page; Gurugram District; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Michael Page recruits a General Manager Operations for its India GCC to lead design, governance and operational excellence aligned with global strategies. You will drive financial planning, risk management and cross-functional leadership across corporate services.

The role requires senior experience in regulated industries, with strong stakeholder management and a track record of delivering large-scale transformation. Excellent governance and leadership capabilities are essential.

Qualifications

• 15-25 years of progressive leadership experience.
• Significant experience within multinational corporations, GCC/GBS environments, financial services or other regulated industries.
• Previous experience in roles such as General Manager, COO, Site Head, India Head, Operations Director, GBS Leader or equivalent.

Responsibilities

• Lead the design, implementation and continuous enhancement of the GCC operating model.
• Drive operational excellence, scalability, governance effectiveness and organisational efficiency.
• Oversee legal entity governance, Board processes and compliance with statutory and regulatory requirements.
• Provide leadership across financial planning, budgeting, forecasting, audit, tax and financial controls.
• Establish robust risk management, operational resilience, business continuity and compliance frameworks.
• Lead and develop India-based Corporate Functions, ensuring strong alignment with business priorities and global standards.
• Support large-scale transformation programmes, organisational change initiatives and strategic execution.
• Build strong partnerships with executive stakeholders, Group functions, regulators, advisors and Board members.
• Foster a high-performance culture centred on accountability, collaboration, inclusion and leadership development.
• Ensure effective governance reporting and provide strategic insight to leadership and Board stakeholders.

Skills

Strategic leadership

Stakeholder management

Governance

Change management

Risk management

Executive communication

Education

Bachelor's degree

MBA/CA/CFA/CPA

Tools

SAP

Oracle

Workday

ERP systems

Risk tools

Job description

• Be a part of of a high-impact India GCC.
• Executive-level role.

About Our Client

Our client is a leading global organisation operating in a highly regulated and complex business environment. With a strong focus on governance, operational excellence, innovation and sustainable growth, the organisation leverages its India GCC as a strategic hub to drive enterprise-wide capabilities, transformation initiatives and business support functions across global markets.

Job Description

The General Manager Operations will serve as a key member of the leadership team, responsible for ensuring the India GCC operates efficiently, compliantly and in alignment with global strategic objectives.

Key responsibilities include:

• Lead the design, implementation and continuous enhancement of the GCC operating model.
• Drive operational excellence, scalability, governance effectiveness and organisational efficiency.
• Oversee legal entity governance, Board processes and compliance with statutory and regulatory requirements.
• Provide leadership across financial planning, budgeting, forecasting, audit, tax and financial controls.
• Establish robust risk management, operational resilience, business continuity and compliance frameworks.
• Lead and develop India-based Corporate Functions, ensuring strong alignment with business priorities and global standards.
• Support large-scale transformation programmes, organisational change initiatives and strategic execution.
• Build strong partnerships with executive stakeholders, Group functions, regulators, advisors and Board members.
• Foster a high-performance culture centred on accountability, collaboration, inclusion and leadership development.
• Ensure effective governance reporting and provide strategic insight to leadership and Board stakeholders.

The Successful Applicant

Experience

• 15-25 years of progressive leadership experience.
• Significant experience within multinational corporations, GCC/GBS environments, financial services or other regulated industries.
• Previous experience in roles such as General Manager, COO, Site Head, India Head, Operations Director, GBS Leader or equivalent.

Functional Expertise

• Operating model design and organisational effectiveness.
• Enterprise governance and legal entity management.
• Financial planning, budgeting, forecasting and control frameworks.
• Risk management, compliance, audit and operational resilience.
• Large-scale transformation, change management and strategic programme delivery.
• Corporate services and shared services leadership.

Industry Knowledge

• Strong understanding of India regulatory, governance and legal entity requirements.
• Experience working within complex matrix organisations and global stakeholder environments.

Leadership Skills

• Proven ability to influence executive leadership teams and Boards.
• Strong stakeholder management and relationship-building capabilities.
• Experience building high-performing leadership teams and succession pipelines.
• Excellent strategic thinking, problem-solving and decision-making skills.

Tools & Systems Exposure

• Experience with enterprise financial and governance platforms such as SAP, Oracle, Workday, ERP systems, risk and compliance management tools, reporting platforms and governance frameworks.

Education

• Bachelor's degree required.
• MBA, CA, CFA, CPA or other relevant postgraduate/professional qualifications highly preferred.

What's on Offer

Join a global organisation as the strategic operational leader of its India GCC. This is a rare opportunity for an accomplished senior executive to drive governance, operational excellence, risk management and transformation while partnering with global leadership and Board stakeholders to shape the future growth and success of a high-impact organisation.