Head – Finance – GCC – Pharmaceutical Industry – CA RGF Select India

The Corporate Institute; Mumbai; On-site; INR 5,000,000 - 7,000,000; Full time

Job summary

The Corporate Institute in Mumbai seeks a Head of Global Business Shared Services to lead end-to-end finance SSC across multiple units and geographies. You will drive a customer-centric, scalable operations model with strong governance and performance metrics.

Key focus areas include R2R/GL, P2P, O2C, and cash flow management, plus finance transformation, automation, and SAP/S4HANA-based ERP optimisations. You will mentor a large team and partner with business CFOs to deliver value.

Qualifications

• CA qualification is mandatory.
• 20+ years of overall experience.
• 8–10+ years in Shared Services/GBS/Finance Operations leadership.
• Experience managing large teams and multi-location operations.
• Exposure to Pharma/Healthcare/Manufacturing/FMCG/Chemicals or Global Capability Centres preferred.
• Strong exposure to P2P, O2C and R2R processes.
• Strong understanding of financial accounting, reporting, controls and compliance.
• Experience with SAP/S4HANA, automation, digitalisation and process excellence.
• Strong stakeholder-management and change-leadership capabilities.

Responsibilities

• Lead end-to-end Finance Shared Services operations across multiple business units and geographies.
• Build a scalable, customer-centric shared-services organisation with governance, KPIs and SLAs.
• Oversee Record-to-Report (GL, fixed assets, intercompany accounting, reconciliations, month-end close) and ensure timely reporting.
• Lead Procure-to-Pay (AP and vendor payments) with strong controls and vendor experience.
• Oversee Order-to-Cash (billing, collections, cash application, credit management).
• Strengthen governance, controls, compliance and alignment with internal audit and SOX where applicable.
• Drive transformation, automation, ERP optimisation (SAP/S4HANA) and analytics for productivity gains.
• Partner with CFOs, Controllers and Global Finance teams; manage external providers.
• Lead, develop and mentor a large shared-services team and build a high-performance culture.

Skills

Finance leadership

P2P/O2C/R2R

Stakeholder management

Change leadership

Automation & process excellence

Multi-location team leadership

Education

CA qualification

Tools

SAP/S4HANA

ERP optimisation

Analytics tools

Job description

Head – Global Business Shared Services

Industry: Pharmaceutical / Healthcare

Location: Mumbai

Function: Global Business Shared Services / Finance

Reporting to: CFO

Team Size: 80+

Travel: Low

Shift: General Shift

Candidate Profile

• – CA qualification is mandatory.
• – 20+ years of overall experience.
• – 8 – 10+ years of experience in Shared Services, GBS, Finance Operations and/or Finance Transformation leadership.
• – Proven experience managing large teams and multi-location operations.
• – Experience in Pharma, Healthcare, Manufacturing, FMCG, Chemicals or Global Capability Centres would be preferred.
• – Strong exposure to P2P, O2C and R2R processes.
• – Strong understanding of financial accounting, reporting, controls and compliance.
• – Experience with SAP/S4HANA, automation, digitalisation and process excellence.
• – Strong stakeholder-management and change-leadership capabilities.

Role Overview

The Head of Global Business Shared Services will lead end-to-end Finance Shared Services operations across multiple business units and geographies.

The role will be responsible for delivering high-quality, cost-effective and scalable business services while establishing strong governance, service delivery standards and performance metrics.

The leader will also drive a strong agenda around operational excellence, finance transformation, automation, digitalisation and productivity improvement, while building a customer-centric, high-performance shared-services organisation.

Key Responsibilities

1. Shared Services Leadership:

• – Lead end-to-end Finance Shared Services operations across multiple business units and geographies.
• – Build a scalable and customer-centric shared-services organisation.
• – Establish service delivery standards, governance frameworks, KPIs and SLAs.
• – Drive continuous improvement and operational excellence.

2. Record-to-Report (R2R):

• – Oversee General Ledger, fixed assets, intercompany accounting, reconciliations and month-end close.
• – Ensure timely and accurate financial reporting.
• – Improve close-cycle timelines and reporting quality.

3. Procure-to-Pay (P2P):

• – Lead Accounts Payable and vendor payment operations.
• – Strengthen internal controls and compliance.
• – Improve vendor experience and payment-cycle efficiency.

4. Order-to-Cash (O2C):

• – Oversee billing, collections, cash application and credit management.
• – Improve receivable cycles and working-capital efficiency.
• – Drive effective collections and dispute resolution.

5. Governance, Controls & Compliance:

• – Strengthen financial controls and compliance frameworks.
• – Ensure adherence to accounting policies, internal audit requirements, SOX, wherever applicable, and statutory regulations.
• – Partner with Internal Audit, Compliance, Tax and External Auditors.

6. Transformation & Digitalisation:

• – Drive automation, robotics and AI-enabled finance processes.
• – Lead ERP optimisation and finance-transformation initiatives.
• – Leverage SAP/S4HANA, reporting tools, workflow automation and analytics platforms.
• – Deliver measurable productivity, quality and cost improvements.

7. Stakeholder Management:

• – Partner with Business CFOs, Controllers, Functional Leaders and Global Finance Teams.
• – Act as a strategic advisor on finance operations, service delivery and process excellence.
• – Manage relationships with external service providers and outsourcing partners.

8. People Leadership:

• – Lead, develop and mentor a large finance shared-services team.
• – Build a high-performance culture focused on accountability and customer service.
• – Drive succession planning, capability building and talent development.