Head Delivery & Business Transformation – Granary

Fynd (Shopsense Retail Technologies Ltd.); Mumbai; On-site; INR 6,000,000 - 9,000,000; Full time

Benefits offered by this job

Growth

Upskilling programs

Learning wallet

Team culture

Community events

Mental health support

In-office collaboration

Regular team-building

Office-based work five days a week

Job summary

Fynd seeks a strategic leader to drive delivery excellence and business transformation for Granary. You will lead large-scale initiatives spanning supply chain, inventory, fulfillment, and customer experience platforms, translating business priorities into scalable platform capabilities.

The role requires 15+ years in leadership; you'll influence senior stakeholders and establish governance for execution, with a product-centric, agile approach.

Qualifications

• 15+ years of experience in Delivery, Transformation, Product, or Program Leadership roles.
• Strong understanding of retail, grocery, supply chain, commerce, or omnichannel ecosystems.
• Strong stakeholder management and executive communication skills.

Responsibilities

• Lead large-scale delivery programs across the Granary ecosystem.
• Establish governance frameworks and delivery operating models.
• Ensure programs meet quality, timeline, budget, and business outcome commitments.
• Drive Agile and product-centric ways of working.

Skills

Delivery leadership

Transformation leadership

Program management

Executive stakeholder management

Strategic thinking

Job description

Head Delivery & Business Transformation – Granary

10+ Years

Full-Time

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.

Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

About Granary

Granary is the technology and operational backbone powering Reliance Retail’s grocery ecosystem. It enables inventory management, replenishment, fulfillment, supply chain operations, merchandising, pricing, store operations, customer experiences, and omnichannel commerce across JioMart and grocery retail channels.

Role Overview

We are seeking a strategic leader to drive delivery excellence, business transformation, and platform execution for Granary.

This role will lead large-scale business-critical initiatives spanning supply chain, inventory, fulfillment, merchandising, commerce, store operations, and customer experience platforms. The ideal candidate combines strong program leadership with retail domain expertise, product mindset, and the ability to influence senior business stakeholders.

The leader will be responsible for translating business priorities into scalable platform capabilities while ensuring operational excellence, predictable execution, and measurable business outcomes.

What will you do at Fynd?

Business & Transformation Leadership

• Partner with Reliance Retail business leaders to define and execute strategic transformation initiatives.
• Drive modernization and optimization across grocery operations and digital commerce capabilities.
• Identify opportunities to improve inventory productivity, fulfillment efficiency, customer experience, and operational excellence.
• Translate business objectives into executable platform roadmaps.

Delivery Leadership

• Own delivery of strategic programs across the Granary ecosystem.
• Establish governance frameworks and delivery operating models.
• Ensure programs meet quality, timeline, budget, and business outcome commitments.
• Drive Agile and product-centric ways of working.

Product & Platform Execution

• Collaborate with Product leadership to shape platform capabilities.
• Drive alignment between business priorities and platform investments.
• Support roadmap planning, prioritization, and execution.
• Enable platform scalability, resilience, and operational readiness.

Some Specific Requirements

Required

• 15+ years of experience in Delivery, Transformation, Product, or Program Leadership roles.
• Strong understanding of retail, grocery, supply chain, commerce, or omnichannel ecosystems.
• Strong stakeholder management and executive communication skills.

Preferred

• Experience with inventory, fulfillment, supply chain, or commerce platforms.
• Experience in platform modernization initiatives.
• Exposure to data, AI, and operational analytics.

What do we offer?

• Growth Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.
• Flex University We help you upskill by organising in-house courses on important subjects
• Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.
• Culture We believe in building strong teams and lasting connections.
• Regular community engagement and team-building activities
• Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
• Mediclaim policy for you + parents + spouse + kids
• Experienced therapist for better mental health, improve productivity & work-life balance
• We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!