Business Program Manager

Fynd (Shopsense Retail Technologies Ltd.); Bengaluru; On-site; INR 3,800,000 - 5,800,000; Full time

Benefits offered by this job

Learning Wallet

Mediclaim policy

Team events & office culture

Job summary

Fynd is seeking a Business Program Manager – Retail Digital Transformation & GenAI to translate complex business challenges into scalable technology solutions. You will own the product vision, analyze processes, and collaborate with cross-functional teams to deliver AI-enabled transformations in fashion and lifestyle retail.

The role emphasizes requirement analysis, prototyping, and driving adoption across omnichannel operations with a focus on GenAI-enabled product discovery and execution.

Qualifications

• 4–8 years of experience in Product Management, Digital Transformation, or a similar role.
• Strong experience owning technology products from discovery through launch and adoption.
• Experience in retail technology, e-commerce, Fashion and Lifestyle, omnichannel commerce, supply chain, or related domains.

Responsibilities

• Own the product vision, roadmap, and execution for retail technology solutions.
• Translate business objectives into clear product requirements and priorities.
• Collaborate with Engineering, Design, Data, Operations, and Business teams through the lifecycle.

Skills

Product strategy

Roadmap

Requirements

User stories

Generative AI

Tools

APIs

Job description

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.

Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

Role Overview

We are looking for a Business Program Manager – Retail Digital Transformation & GenAI who can translate complex business challenges into scalable technology solutions. The ideal candidate will have strong knowledge of the retail domain, preferably within the Fashion and Lifestyle sector, along with experience in digital transformation and technology-led product development.

You will own the product vision and requirements, analyse existing business processes, identify gaps, and work with cross-functional teams to develop and roll out effective solutions. You will also use Generative AI tools to improve product discovery, requirement analysis, prototyping, and overall execution.

What will you do at Fynd?

Product Strategy and Ownership

• Own the product vision, roadmap, and execution for assigned retail technology solutions.
• Understand business objectives and convert them into clear product requirements and priorities.
• Create detailed product requirement documents, user stories, workflows, and acceptance criteria.
• Prioritise product features based on business impact, customer needs, technical feasibility, and available resources.
• Define measurable success metrics and track product performance after launch.
• Ensure that product initiatives are aligned with the company’s overall business and technology strategy.

Business Process and Gap Analysis

• Understand and document existing retail and operational processes.
• Break down complex business processes and identify inefficiencies, gaps, and automation opportunities.
• Identify business requirements and scenarios that may not be clearly articulated by stakeholders.
• Recommend technology-led solutions to improve operational efficiency and customer experience.
• Work closely with business teams to validate requirements and ensure that proposed solutions address the actual problem.
• Develop a strong understanding of retail, fashion and lifestyle, e-commerce, supply chain, inventory, and omnichannel operations.

Product Development and Delivery

• Work closely with Engineering, Design, Data, Operations, and Business teams throughout the product development lifecycle.
• Drive product development from requirement gathering and solution design to testing and production rollout.
• Coordinate product testing, User Acceptance Testing, issue resolution, and launch readiness.
• Ensure that all business and functional requirements are validated before product rollout.
• Manage dependencies, risks, and delivery timelines across multiple stakeholders.
• Support business teams during implementation and ensure smooth product adoption.
• Monitor post-launch performance and drive continuous product improvements.

Generative AI and Technical Understanding

• Use Generative AI tools for research, requirement analysis, prototyping, documentation, and problem-solving.
• Identify opportunities to embed AI capabilities into products and business workflows.
• Work with technical teams to assess the feasibility and scalability of AI-led solutions.
• Have a good understanding of APIs, integrations, data flows, system architecture, and technology dependencies.
• Stay updated on developments in Generative AI, retail technology, and digital transformation.
• Experiment with new AI tools and approaches to improve product development speed and quality.

Stakeholder Management

• Collaborate with senior business leaders, customers, Product, Engineering, Design, Operations, and other cross-functional teams.
• Conduct requirement-gathering workshops and product demonstrations.
• Communicate product decisions, priorities, dependencies, and progress clearly to stakeholders.
• Handle conflicting requirements and provide constructive pushback when required.
• Manage stakeholder expectations while maintaining focus on product and business outcomes.
• Present product updates, risks, recommendations, and performance metrics to senior leadership.

Some Specific Requirements

• 4–8 years of experience in Product Management, Digital Transformation, Business Transformation, or a similar role.
• Strong experience in owning technology products from discovery and requirement gathering through launch and adoption.
• Experience in retail technology, e-commerce, Fashion and Lifestyle, omnichannel commerce, supply chain, or related domains.
• Strong hands-on exposure to Generative AI tools and their application in product development and business operations.
• Experience creating product roadmaps, PRDs, user stories, workflows, and acceptance criteria.
• Hands-on experience managing product testing, UAT, implementation, and rollout.
• Ability to analyse complex business processes and identify unarticulated requirements or operational gaps.
• Good understanding of APIs, integrations, data flows, and enterprise technology systems.
• Strong stakeholder management, communication, and presentation skills.
• Ability to work in a fast-paced environment, handle pressure, and manage multiple priorities.
• Strong problem-solving skills with the ability to challenge assumptions and provide informed pushback.
• A proactive, articulate, and ownership-driven approach to work.

Good to Have

• Experience working with enterprise retail or Fashion and Lifestyle brands.
• Exposure to Order Management Systems, Warehouse Management Systems, inventory management, marketplaces, or store operations.
• Experience using AI tools to build prototypes, automate workflows, or support product decision-making.
• Prior experience working in a B2B SaaS or enterprise technology company.

What do we offer?

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.

We believe in empowering our people to take ownership, lead with confidence, and shape their careers.

• Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.

Culture

We believe in building strong teams and lasting connections.

• Regular community engagement and team-building activities
• Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.

Join us to be part of a dynamic environment where your ideas make an impact!