Adoption Specialist - 1/2

Fynd; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Learning Wallet

Mediclaim policy for family

Office five days a week (Mumbai)

Job summary

Fynd is seeking a Granary Adoption Generalist to drive adoption and rollout of Granary capabilities across business and operations teams in Mumbai. You’ll work with business users, product, engineering, and support to ensure new platform features are understood and embedded in day-to-day work.

The role requires hands-on coordination across stakeholders, sharp documentation, and a strong ownership mindset. Office-based, five days a week, with learning Wallet benefits and supportive pathology.

Qualifications

• 3+ years in business operations, product operations, or platform adoption.
• Experience coordinating programs across business and tech teams.
• Ability to translate operations problems into clear requirements.

Responsibilities

• Drive adoption of Granary capabilities across grocery retail and store ops.
• Translate objectives into executable platform roadmaps with Product.
• Collaborate with Product leadership to shape platform capabilities.
• Capture requirements, impact, dependencies, and adoption readiness.
• Support rollout planning, training, SOP creation, and communications.
• Track adoption metrics and user feedback for improvements.
• Coordinate UAT, hypercare, and post-launch support.

Skills

Business operations

Product operations

Platform adoption

Program coordination

Business analysis

Implementation support

Job description

About Fynd

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

Role Overview

We are looking for a Granary Adoption Generalist to drive adoption, rollout, and effective usage of Granary capabilities across business and operations teams.This role will work closely with business users, operations teams, product, engineering, and support teams to ensure new platform capabilities are understood, adopted, and embedded into day-to-day ways of working. The ideal candidate should be hands-on, structured, and comfortable working across multiple stakeholders to support training, rollout, issue triage, feedback collection, and operational improvement.

Responsibilities

• Drive adoption of Granary capabilities across grocery retail, supply chain, fulfillment, merchandising, store operations, and commerce teams.
• Translate business objectives into executable platform roadmaps in partnership with Product and business teams.
• Collaborate with Product leadership to shape platform capabilities based on user needs, operational realities, and adoption feedback.
• Drive alignment between business priorities and platform investments by capturing requirements, impact, dependencies, and adoption readiness.
• Support rollout planning, user communication, training, SOP creation, and adoption readiness.
• Work with business users to understand operational challenges, usage gaps, and adoption blockers.
• Coordinate UAT, release readiness, hypercare, and post-launch support for new features and workflows.
• Track adoption metrics, user feedback, issues, and operational impact.
• Partner with product and engineering teams to translate user feedback into actionable improvements.
• Support issue triage by coordinating between business, operations, support, and technology teams.
• Prepare adoption dashboards, status updates, process notes, and stakeholder communication.
• Help standardize ways of working so platform capabilities are used consistently across teams and locations.
• 3+ years of experience in business operations, product operations, platform adoption, program coordination, business analysis, or implementation support.
• Understanding of retail, grocery, supply chain, fulfillment, commerce, store operations, or omnichannel workflows.
• Experience working with business users and technology/product teams.
• Strong coordination, documentation, follow-up, and communication skills.
• Ability to understand operational problems and translate them into clear requirements or action items.
• Comfort working in a fast-paced, multi-stakeholder environment.
• Strong ownership mindset and attention to detail.
• Willingness to work from the office 5 days a week, with 3 days at RCP and 2 days at the Andheri office.
• We help you upskill by organising in-house courses on important subjectsLearning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Preferred

• Grocery retail or omnichannel commerce experience.
• Exposure to inventory, replenishment, fulfillment, merchandising, pricing, or store operations platforms.
• Experience with UAT, rollout, hypercare, release support, or production issue tracking.
• Familiarity with SOPs, training material, dashboards, and adoption reporting.
• Exposure to Agile ways of working or enterprise technology programs.

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we're seeking talented individuals eager to grow with us.We believe in empowering our people to take ownership, lead with confidence, and shape their careers.Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.

Culture

We believe in building strong teams and lasting connections.- Regular community engagement and team-building activities- Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents.

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.

Join us to be part of a dynamic environment where your ideas make an impact!

What happens next?

• The hiring team reviews your profile for the role.
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