Drive revenue over 2000 Crore from the B2C/B2B ecosystem of Channel Partners across the entire country.
Continuously work on Digital transformation journey improve existing products or build new
products for partners. Introduce new models of channel development & engagement.
Overall responsible for channel wise sales revenue, partner ROI, service to partner & NPS.
- Introduce new digital technologies to scale the partner channel ecosystem & Operations
- Digitally transform the current processes and ways of working like partner portal,
- Develop new channel management models like Master Franchise, Rural franchise, Key
- Define and implement channel segmentation, value proposition & acquisition strategy
- Conduct in-depth research to identify new market opportunities and consumer preferences to run Geo-based expansion strategy for the franchise channel
Partner Management & Engagement:
- Responsible for key channel metrics for partner management like revenue, ROI, Defining & driving engagement program for B2B & B2C channel partners to improve operational efficiency
- Closely work with Sales Heads on the GTM and Channel Activation Strategy and roll out channel wise activation programs to drive sales
- Run Special Key Account Management programs for top clients
- Define and monitor Key partner performance KPIs like NPS, store operations, brand Driving productivity of channels (B2C & B2B) via different business propositions & programs
Partner Development
- Onboard new partners and responsible for creating and implementing post onboarding partner success journey
- Use digital properties given to franchise for enabling DIY marketing tools like partner
- Staging the channel partners in different buckets basis the aging of the channel partners & defining the growth plan through market support for each category, like Matured Vs Maturing Vs. newly onboarded
- Building new avenues for growth, sustaining the existing ones and responsible in bringing in revenues for franchise partners
- Ensure the benchmark level of skilling of the partner & its employees Design and execute annual channel activation roadmap across tier 1/ 2/ 3 & rural cities.
- Budget management and promotional spending to maximize ROI and budget efficiency
- Hire, Develop, Coach and Lead successful team leaders with high-quality personnel to deliver profitable growth
- Motivate & Mentor diverse team to achieve key performance targets
Experience: 10 to 12 years
- Qualification Background: MBA from a reputed business school
- Prior Experience/Background: Minimum of 5 years of experience dealing with franchisee/retail/distributors business management.
- Experience in designing and implementing tech enabled partner management programs.