Channel Support Manager

AnandRathi; Kolkata District; On-site; INR 280,000 - 380,000; Full time

Job summary

AnandRathi in Kolkata is seeking a channel partner operations professional to manage day-to-day partner communications and ensure smooth account openings, settlements, and issue resolution. You will act as the main contact for partners, tracking performance metrics and supporting onboarding with training to maximize tool usage and service quality.

The role involves coordinating with internal teams to resolve complex queries, maintaining detailed partner records, and ensuring compliance with

Qualifications

• Graduate or PG with 2-3 years in franchisee support.
• Strong interpersonal and communication skills.
• Networking and relationship-building abilities.
• Proficient in MS Office tools.

Responsibilities

• Manage day-to-day operations for channel partners via calls and emails.
• Serve as primary contact for channel partners with timely updates.
• Track KPIs and identify trends for operational improvements.
• Assist onboarding of new partners and provide ongoing training.
• Handle technical and operational inquiries by coordinating with internal teams.
• Maintain records of partner interactions and resolutions.
• Ensure processes comply with policies and standards.
• Handle Registration & Cancellation.
• Prepare Management MIS.

Skills

Interpersonal skills

Networking

Communication skills

High energy

Education

Graduate or Postgraduate

Tools

MS Office

Job description

KEY RESPONSIBILITIES AND ACCOUNTABILITY

• Manage day-to-day operations for channel partners over calls and emails, including account opening, modification, DRF settlement, banking, issue resolution, and escalations.
• Act as the primary point of contact for channel partners, providing timely and effective communication on updates, changes, and support issues.
• Track and analyze key performance metrics related to channel operations; identify trends and areas for improvement.
• Assist in onboarding new partners and provide ongoing training to ensure they are well-equipped to utilize company resources and tools.
• Handle technical and operational inquiries from channel partners, coordinating with internal teams as needed to resolve complex issues.
• Maintain comprehensive records of partner interactions, issues, and resolutions to build a knowledge base for future reference.
• Ensure all operational processes comply with company policies and industry standards, maintaining high levels of service quality.
• Registration & Cancellation
• Prepare Management MIS

Skills-

• Any graduate or Post graduate with 2 to 3year of experience in franchisee support
• Great interpersonal skills should be confident & should have high energy levels.
• Should possess strong networking & relationship building skills.
• Good communication skill and good experience of MS office related tools.