HCL tech hiring For AJO+ CJO role

HCLTech; Dadri; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

HCL Technologies Limited is seeking a senior MarTech/Marketing Automation specialist to design omnichannel journeys using Adobe Journey Optimizer and integrate Adobe Experience Platform with enterprise apps.

You will configure audiences, segmentation, and offers, and work in an Agile environment to deliver real-time engagements across Email, SMS, Push, and In-App channels. Strong APIs, JSON, and data integration skills are essential.

Qualifications

• Minimum 5+ years of MarTech, Marketing Automation, or Digital Experience implementation experience.
• Hands-on experience with Adobe Journey Optimizer (AJO).
• Strong experience with Adobe Experience Platform (AEP).
• Knowledge of Customer Orchestration concepts and implementations.
• Experience with audience management, segmentation, and offer decisioning.
• Strong understanding of APIs, JSON, JavaScript, and data integrations.
• Experience working with customer data models and event-driven architectures.
• Strong problem-solving and troubleshooting skills.
• Experience working in Agile delivery environments.
• Excellent communication skills.

Responsibilities

• Design and develop omnichannel customer journeys using Adobe Journey Optimizer.
• Configure customer audiences, segmentation rules, offers, and decisioning strategies.
• Build and maintain integrations between Adobe Experience Platform and enterprise applications.
• Develop event-based and real-time customer engagement solutions.
• Support campaign execution across Email, SMS, Push Notifications, and In-App channels.
• Participate in solution design and technical review sessions.
• Troubleshoot campaign, profile, audience qualification, and journey execution issues.
• Collaborate with architects, analysts, and QA teams to deliver high-quality solutions.
• Mentor junior developers and promote development best practices.
• Support release management and production deployments.

Skills

Adobe Journey Optimizer

Adobe Experience Platform

APIs

JSON

JavaScript

Data integrations

Event-driven architecture

Agile delivery

Tools

Adobe Journey Optimizer

Adobe Experience Platform

REST APIs

Data integration tools

Job description

Role & responsibilities

• Design and develop omnichannel customer journeys using Adobe Journey Optimizer.
• Configure customer audiences, segmentation rules, offers, and decisioning strategies.
• Build and maintain integrations between Adobe Experience Platform and enterprise applications.
• Develop event-based and real-time customer engagement solutions.
• Support campaign execution across Email, SMS, Push Notifications, and In-App channels.
• Participate in solution design and technical review sessions.
• Troubleshoot campaign, profile, audience qualification, and journey execution issues.
• Collaborate with architects, analysts, and QA teams to deliver high-quality solutions.
• Mentor junior developers and promote development best practices.
• Support release management and production deployments.

Preferred candidate profile

• Minimum 5+ years of MarTech, Marketing Automation, or Digital Experience implementation experience.
• Hands-on experience with Adobe Journey Optimizer (AJO).
• Strong experience with Adobe Experience Platform (AEP).
• Knowledge of Customer Orchestration concepts and implementations.
• Experience with audience management, segmentation, and offer decisioning.
• Strong understanding of APIs, JSON, JavaScript, and data integrations.
• Experience working with customer data models and event-driven architectures.
• Strong problem-solving and troubleshooting skills.
• Experience working in Agile delivery environments.