Hardware Support Engineer (Bangalore, IN)

Parking Network BV; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Parking Network BV Bengaluru-based incident management engineer role focusing on monitoring and reliability across IoT devices, edge controllers, and back-end integrations. You will handle end-to-end incident lifecycle, RCA, and collaborate with SDMs, developers, and field teams; hands-on with Linux, REST APIs, and monitoring tools like Grafana, Kibana, and CloudWatch.

Qualifications

• Experience monitoring critical applications and infrastructure with observability tools.
• Ability to diagnose and troubleshoot in hardware, network, and software domains.
• Familiarity with API-based integrations and real-time event-driven systems.
• Proficient in incident management lifecycle: logging, tracking, RCA, and reporting.
• Strong analytical thinking and stakeholder communication under pressure.

Responsibilities

• Monitor critical applications and infrastructure and identify anomalies or service degradation.
• Manage end-to-end incident lifecycle: log, track, and resolve tickets; provide RCA and summaries.
• Diagnose and troubleshoot software, hardware, networking, and system-level issues.
• Coordinate with field engineers for device installation, calibration, and replacement.
• Work with IoT hardware and embedded systems including ANPR cameras, sensors, and edge controllers.
• Configure, validate, and monitor device health, firmware, and connectivity.

Skills

SQL knowledge

Linux OS hands-on

Java-based applications

IoT hardware familiarity

REST API debugging

Problem-solving

Communication

Stakeholder management

Tools

Postman

cURL

Grafana

Kibana

APM tools

Jira

Confluence

CloudWatch

Job description

• Monitor critical applications and infrastructure such as Kibana, Firebase Crashlytics, APM tools, CloudWatch, etc., and proactively identify anomalies or service degradation.
• Manage end-to-end incident lifecycle: log, track, and resolve tickets, and provide RCA (Root Cause Analysis) and summary reports to stakeholders.
• Diagnose and troubleshoot software, hardware, networking, and system-level issues.
• Handle on-ground incidents and coordinate with field engineers for device installation, calibration, and replacement.
• Work with IoT hardware and embedded systems including ANPR cameras, sensors, and edge controllers.
• Configure, validate, and monitor device health, firmware, and connectivity.
• Troubleshoot API-based integrations between edge devices, backend systems, and third-party platforms.
• Ensure proper event flow sequencing and identify processing gaps.
• Analyze logs and telemetry data for device-level and API-level issues.
• Develop troubleshooting guides, SOPs, and diagnostic tools.
• Drive Service Improvement Plans (SIP) focusing on system reliability and uptime.
• Collaborate with Incident Resolution Teams, SDMs, and stakeholders for faster service restoration.
• Participate in weekly/monthly review meetings with internal and external stakeholders.
• Follow defined escalation paths and ensure SLA adherence.
• Communicate effectively across teams, including engineers and senior management.
• Flexible to work in rotational shifts.

Skills:

Core Technical Skills:

• Knowledge of Java-based applications (good to have)
• Strong SQL knowledge
• Hands-on experience with Linux OS

Hardware & IoT Skills:

• Experience with ANPR camera systems and video-based monitoring
• Knowledge of IoT devices, sensors, and edge controllers
• Familiarity with parking hardware (boom barriers, RFID readers, loop detectors)
• Understanding of camera protocols (RTSP, ONVIF)
• Device networking knowledge (IP configuration, ports, NAT)
• Experience in firmware upgrades and remote device management
• Hands-on hardware installation and troubleshooting

API & Integration:

• Strong understanding of REST APIs
• Experience with API debugging (request/response validation, error handling)
• Familiarity with tools like Postman and cURL
• Understanding of real-time/event-driven systems

Monitoring & Observability:

• Experience with Grafana, Kibana, APM tools
• Ability to analyze logs, metrics, and system behavior

Networking & Systems:

• Knowledge of TCP/IP, DNS, VPNs
• Ability to troubleshoot network issues for IoT devices
• Understanding of latency, packet loss, and connectivity issues

Process & Tools:

• Basic knowledge of ITIL framework
• Familiarity with Agile methodology
• Experience with Atlassian tools (Jira, Confluence)

Soft Skills:

• Strong analytical and logical thinking
• Problem-solving skills
• Good communication and stakeholder management
• Ability to work in high-pressure environments