Senior Associate II, Software Engineering – Development

Jobtailor; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Jobtailor is seeking an experienced support engineer to provide Level 1 and Level 2 technical assistance across embedded systems and Linux environments. You will triage cases, gather diagnostics, reproduce issues, and collaborate with customers to develop effective workarounds and solutions.

You will mentor junior engineers, contribute to knowledge resources, and help drive process improvements, while adhering to security and compliance considerations in customer environments.

Qualifications

• 5+ years of experience required.
• Strong troubleshooting and analytical skills across embedded systems, Linux environments, real-time systems, cloud-edge platforms, development tools, networking, and software integration.
• Familiarity with C/C++, Python, shell, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
• Preferred: experience in product support, escalation engineering, technical account support, embedded software support, or platform support.
• Preferred: exposure to Linux kernel, BSPs, device drivers, simulation tooling, cloud-edge platforms, or real-time operating systems.
• Preferred: experience supporting regulated customer environments involving security, compliance, certification, export control, or data-sovereignty guardrails.

Responsibilities

• Provide Level 1 support by receiving and triaging support cases
• Collect diagnostic information and identify missing data
• Provide known solutions and communicate next steps
• Maintain case status and attempt issue reproduction
• Provide Level 2 support through advanced troubleshooting, problem analysis, technical investigation, root-cause support, workaround development, and deeper issue reproduction
• Support complex customer environments, including lab, integration, platform, and certification-related contexts
• Document solutions and develop knowledge resources
• Mentor support engineers and contribute to process improvement and customer success outcomes
• Escalate defects, product issues, security concerns, and certification/compliance questions through approved customer-defined channels
• Operate within role boundaries and avoid unauthorized architectural, certification, compliance, security, configuration, or code decisions

Skills

Troubleshooting

Embedded systems

Linux environments

Real-time systems

Cloud-edge platforms

C/C++

Python

Shell scripting

Git

Kubernetes

Log Analysis

Tools

ITSM Tools

Case Management Systems

Knowledge Base Systems

Job description

• Provide Level 1 support by receiving and triaging support cases
• Collect diagnostic information and identify missing data
• Provide known solutions and communicate next steps
• Maintain case status and attempt issue reproduction
• Provide Level 2 support through advanced troubleshooting, problem analysis, technical investigation, root-cause support, workaround development, and deeper issue reproduction
• Support complex customer environments, including lab, integration, platform, and certification-related contexts
• Document solutions and develop knowledge resources
• Mentor support engineers and contribute to process improvement and customer success outcomes
• Escalate defects, product issues, security concerns, and certification/compliance questions through approved customer-defined channels
• Operate within role boundaries and avoid unauthorized architectural, certification, compliance, security, configuration, or code decisions

Requirements

• 5+ years of experience required
• Strong troubleshooting and analytical skills across embedded systems, Linux environments, real-time systems, cloud-edge platforms, development tools, networking, and software integration
• Ability to analyze logs, configurations, customer scenarios, reproduction steps, technical symptoms, and environment-specific data
• Experience with case management, ITSM tools, support workflows, escalation procedures, customer communications, and knowledge documentation
• Familiarity with C/C++, Python, shell, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools
• Preferred: experience in product support, escalation engineering, technical account support, embedded software support, or platform support
• Preferred: exposure to Linux kernel, BSPs, device drivers, simulation tooling, cloud-edge platforms, or real-time operating systems
• Preferred: experience supporting regulated customer environments involving security, compliance, certification, export control, or data-sovereignty guardrails

Core Competencies

Demonstrates extensive experience in Level 1 and Level 2 technical support, with strong troubleshooting and analytical skills in embedded systems and Linux environments. Proficient in case management, customer communication, and developing knowledge resources to enhance customer success.

Highest-signal resume keywords

• Troubleshooting Skills
• Embedded Systems Support
• Linux Environment Expertise
• Case Management Experience
• Technical Account Support

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Analytical Skills
• Log Analysis
• Configuration Analysis
• C/C++ Programming
• Python Programming
• Shell Scripting
• Git Version Control
• Kubernetes
• Embedded Development Tools

Soft Skills

• Mentoring
• Communication
• Process Improvement

Industry Keywords

• Real-Time Systems
• Cloud-Edge Platforms
• Security Compliance
• Certification
• Export Control
• Data-Sovereignty

Tools & Technologies

• ITSM Tools
• Support Workflows
• Knowledge Documentation