Hardware Executive

Innovel Energy Services Pvt. Ltd.; Kolkata District; On-site; INR 400,000 - 560,000; Full time

Job summary

Innovel Energy Services Pvt. Ltd. in Kolkata invites an experienced Hardware Executive to oversee the complete IT hardware infrastructure.

You will handle troubleshooting, end-user support, asset management, procurement planning, vendor coordination, inventory control, and budgeting to ensure maximum uptime and cost efficiency. The role emphasizes compliance, efficient service delivery, and strong documentation to track asset lifecycle, warranties, and procurement performance within a growing

Qualifications

• Experience managing IT hardware infrastructure in a mid-size to large setting.
• Strong troubleshooting and end-user support capabilities.
• Hands-on experience with procurement, budgeting, and vendor management.

Responsibilities

• IT Infrastructure Management: manage desktops, laptops, printers, and other IT assets; ensure performance and security.
• Technical Support & Troubleshooting: provide first and second-level support; resolve hardware issues; close tickets per SLAs.
• IT Procurement & Planning: plan procurement, prepare specs, obtain quotations, evaluate options and forecast needs.
• Vendor Management: coordinate with vendors, manage AMCs and warranties; negotiate SLAs and delivery timelines.
• Asset & Inventory Management: track assets lifecycle, allocate, repair, dispose, stock audits; maintain spare parts inventory.
• Budget & Cost Control: assist in annual IT hardware budget; monitor costs and optimize expenditure.
• Documentation & Compliance: maintain asset records, licenses, warranties, and service histories; generate reports.

Skills

IT Hardware

Troubleshooting

IT Asset Management

Vendor Coordination

Budget Management

End-user Support

Inventory Control

Procurement Planning

Documentation & Reporting

Education

Bachelor's degree in Computer Science/IT/Electronics

Hardware certifications (CompTIA A+/Microsoft)

Job description

Company Overview:

At Innovel Energy Services Pvt Ltd, we stand proudly at the vanguard of revolutionising energy management and facility services. Established in the year 2000, our enduring mission is to craft innovative turnkey solutions that seamlessly intertwine sustainability with unparalleled efficiency. We are unwavering in our dedication to revitalising the world with pioneering solutions that champion sustainability and efficiency. Our vision is to nurture a cleaner, more connected world, driven by intelligent and sustainable systems and solutions.

Visit us at - www.innovelenergy.com

Job Summary:

We are looking for an experienced Hardware Executive to manage the organization's complete IT hardware infrastructure. The ideal candidate should have hands-on experience in hardware troubleshooting, end-user support, IT asset management, procurement planning, vendor coordination, inventory control, and budget management. The role requires ensuring maximum uptime of IT infrastructure while maintaining compliance, cost efficiency, and excellent user support.

Key Responsibilities Areas (KRAs)

IT Infrastructure Management

• Manage and maintain the organization's complete IT hardware infrastructure, including desktops, laptops, printers, scanners, biometric devices, networking peripherals, and other IT assets.
• Ensure optimal performance, availability, and security of all hardware devices.
• Coordinate installation, configuration, upgrades, and replacement of IT equipment.

Technical Support & Troubleshooting

• Provide first and second-level technical support to employees.
• Diagnose and resolve hardware, operating system, printer, peripheral, and connectivity issues.
• Ensure timely closure of IT support tickets within defined SLAs.
• Support software installation, system configuration, and user account setup.

IT Procurement & Planning

• Plan IT hardware procurement based on business requirements and future expansion.
• Prepare technical specifications and obtain quotations from vendors.
• Evaluate hardware options considering performance, lifecycle, and cost.
• Support annual IT procurement planning and forecasting.

Vendor Management

• Coordinate with hardware vendors, OEMs, and service providers.
• Manage Annual Maintenance Contracts (AMCs) and warranty claims.
• Track vendor performance and ensure timely service delivery.
• Negotiate pricing, service levels, and delivery timelines.

Asset & Inventory Management

• Maintain accurate records of IT assets throughout their lifecycle.
• Track asset allocation, movement, repair, and disposal.
• Conduct periodic physical verification and stock audits.
• Maintain inventory of spare parts and consumables to minimize downtime.

Budget & Cost Control

• Assist in preparing and managing the annual IT hardware budget.
• Monitor procurement costs and optimize hardware expenditure.
• Ensure cost-effective utilization of IT resources without compromising quality.

Documentation & Compliance

• Maintain documentation for IT assets, licenses, warranties, purchase records, and service history.
• Ensure compliance with company IT policies and audit requirements.
• Generate periodic reports on asset utilization, inventory, procurement, and support metrics.

Required Skills

• Strong knowledge of computer hardware, laptops, desktops, printers, and peripherals.
• Good understanding of Windows OS installation, configuration, and troubleshooting.
• Basic knowledge of networking concepts (LAN, Wi-Fi, TCP/IP, switches, routers).
• Experience with IT asset management and inventory control.
• Understanding of procurement processes and vendor management.
• Ability to prepare budgets and analyze IT hardware costs.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and user support abilities.
• Good documentation and reporting skills.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
• Hardware certifications such as CompTIA A+, Microsoft, or equivalent will be an added advantage.

Key Competencies

• Technical Troubleshooting
• IT Infrastructure Management
• IT Asset Lifecycle Management
• Procurement Planning
• Vendor Management
• Inventory & Stock Control
• Budget Management
• Customer/User Support
• Documentation & Compliance
• Time Management
• Analytical Thinking
• Problem Solving

Key Performance Indicators (KPIs)

• Hardware uptime and system availability.
• Average IT support ticket resolution time.
• User satisfaction with IT support.
• Accuracy of IT asset and inventory records.
• Procurement turnaround time.
• Budget adherence and cost optimization.
• Vendor SLA compliance.
• Zero critical audit observations related to IT assets.

This JD is suitable for a mid-level Hardware Executive responsible for end-to-end IT hardware operations, procurement, and infrastructure management in a growing organization.