Hardware And Service Engineer

Scaletec Mechatronics; Delhi; On-site; INR 350,000 - 600,000; Full time

Job summary

Scaletec Mechatronics in Delhi seeks an Electronic service Engineer / Hardware Engineer to install, calibrate, and service industrial equipment at customer sites. The role covers field service, customer support, and back-office documentation, with a focus on electronics and instrumentation.

The candidate should have 2 years of experience, a diploma/BE in electronics or instrumentation, and strong troubleshooting, communication, and MS Office skills. Travel is required.

Qualifications

• Diploma/BE in Mechanical, Electrical, Electronics or Instrumentation Engineering.
• Good troubleshooting and communication skills.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Experience with ERP/CRM software is preferred.
• Willingness to travel for customer visits.
• Ability to manage field service and office documentation.

Responsibilities

• Install, commission, and demonstrate equipment at customer sites.
• Carry out preventive maintenance and breakdown servicing.
• Diagnose and troubleshoot technical issues.
• Calibrate, test, and verify equipment performance.
• Train customers on operation and maintenance of equipment.
• Prepare service reports after each visit.
• Ensure safety standards and company procedures.
• Respond to customer service requests and provide technical support.
• Maintain CRM records and coordinate with spare parts.

Skills

Repair

Soldering

Testing

Calibration

Service

Education

ITI / Diploma Electronics

BE/B.Tech Electronics/EC

Tools

ERP/CRM software

Job description

Job Role: Electronic service Engineer / Electronic Hardware Engineer / Hardware Engineer / Instrumentation engineer

Location: Delhi

Skills: Repair , Soldering, Testing, Calibration and service.

Experience : 2 Years

Field Service

• Install, commission, and demonstrate equipment at customer sites.
• Carry out preventive maintenance and breakdown servicing.
• Diagnose and troubleshoot technical issues.
• Calibrate, test, and verify equipment performance.
• Train customers on the proper operation and maintenance of equipment.
• Prepare and submit service reports after each visit.
• Ensure compliance with safety standards and company procedures.

Customer Support

• Respond promptly to customer service requests and complaints.
• Provide technical support over phone, email, or remote assistance.
• Maintain positive customer relationships and ensure customer satisfaction.
• Coordinate with customers for service schedules and follow-ups.

Back-Office Responsibilities

• Prepare service reports, inspection reports, and calibration certificates.
• Update service records, customer databases, and CRM/software.
• Coordinate spare parts requirements with the sales and stores teams.
• Prepare quotations for spare parts, repairs, and Annual Maintenance Contracts (AMCs).
• Maintain service schedules and warranty records.
• Process service calls, work orders, and documentation.
• Follow up on pending service calls and customer feedback.

Inventory & Coordination

• Maintain records of service tools and instruments.
• Monitor spare parts inventory and raise purchase requests when required.
• Coordinate with logistics for dispatch and receipt of spare parts.

Reporting

• Submit daily, weekly, and monthly service activity reports.
• Report recurring technical issues and recommend corrective actions.
• Assist the sales team with technical support during customer visits when required.

Skills Required

• Diploma/B.Tech in Mechanical, Electrical, Electronics, or Instrumentation Engineering.
• Good troubleshooting and communication skills.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Experience with ERP/CRM software is preferred.
• Willingness to travel for customer visits.
• Ability to manage both field service and office documentation efficiently.

Technical Requirements & Qualifications

• Education: ITI / Diploma Electronics or BE/B.Tech in Electronics / EC or Industrial Electronics, Instrumentation / BSC or MSC Electronic or physics.
• Experience: 2-3 years in chip-level/component-level repair of industrial electronics.
• Core Competencies:
• Expert at reading Schematic Diagrams and PCB layouts.
• Hands-on mastery of SMD rework stations and precision soldering tools.
• Deep understanding of Power Supply units (SMPS), Analog-to-Digital conversion, and MCU-based circuits.
• Knowledge of communication ICs (MAX232, RS485 transceivers).