Front Office Associate-AYS

Westin Hotels & Resorts; Maharashtra; On-site; INR 250,000 - 350,000; Full time

Job summary

Westin Pune is seeking a Front Desk Associate to welcome guests, answer inquiries, and handle requests by phone, email, or chat. You will route messages, assist with wake-up calls, and help guests with internet access and entertainment options.

You will maintain a professional appearance, follow policies, log guest needs, coordinate with Bellperson and Housekeeping, and ensure guest satisfaction during a full-time shift at 36/3-B Koregaon Park Annexe, Pune.

Qualifications

• Provide friendly guest service and assist guests with inquiries.
• Manage guest requests via telephone, email, chat, and mobile devices.
• Demonstrate professional communication and assist with room service information.

Responsibilities

• Answer, record, and process guest requests via multiple channels.
• Operate telephone switchboard and relay messages accurately.
• Provide information about room features, amenities, and local areas of interest.

Skills

Guest service

Telephone etiquette

Communication skills

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number26097198

Job CategoryRooms & Guest Services Operations

Location36/3-B Koregaon Park Annexe, Pune, Maharashtra, India, 411001 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position TypeNon-Management

Position Summary

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education High school diploma or G.E.D. equivalent.

Related Work Experience No related work experience.

Supervisory Experience No supervisory experience.

License or Certification None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.