Guest Services Associate

Foodlink F&B Holdings India Ltd.; Mumbai; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Food provided

Health insurance

Leave encashment

Life insurance

Paid time off

Provident Fund

Job summary

A dining service provider in Mumbai is seeking a Guest Service Associate to provide exceptional customer service and ensure guests enjoy a pleasant dining experience. Responsibilities include greeting guests, taking orders, serving food and beverages, and maintaining cleanliness. The ideal candidate has 1-2 years of experience in a similar role and possesses strong communication skills. The role requires shift flexibility and a positive guest service orientation.

Qualifications

• Minimum 1–2 years of experience in a similar role in a restaurant or hotel.
• Good communication and interpersonal skills.
• Positive attitude, grooming standards, and a strong guest service orientation.
• Flexible to work in shifts, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist them with seating arrangements.
• Take accurate food and beverage orders and serve them promptly.
• Ensure table setup, cleanliness, and readiness before and after each service.
• Maintain complete knowledge of menu items and daily specials.
• Handle guest queries, feedback, and complaints politely and professionally.

Skills

Communication & Interpersonal Skills

Order Taking & Coordination

Attention to Detail

Teamwork & Multitasking

Education

Diploma or certification in hotel management or F&B service

Job description

Job Details

Date posted: November 13, 2025

Job Title: Guest Service Associate (GSA)—Chembur Location

Department: Food & Beverage Service

Location: Mumbai China Bistro and India Bistro Chembur

Job Summary: The Guest Service Associate is responsible for providing exceptional customer service and ensuring guests enjoy a pleasant dining experience. The role includes greeting guests, taking orders, serving food and beverages, and maintaining cleanliness and service standards in the restaurant.

Key Responsibilities

• Greet guests warmly and assist them with seating arrangements.
• Present the menu and make recommendations based on guest preferences.
• Take accurate food and beverage orders and serve them promptly.
• Ensure table setup, cleanliness, and readiness before and after each service.
• Maintain complete knowledge of menu items, ingredients, and daily specials.
• Coordinate with kitchen and bar staff to ensure smooth and timely service.
• Handle guest queries, feedback, and complaints politely and professionally.
• Follow restaurant service standards, hygiene, and safety protocols.
• Support the team in achieving customer satisfaction and service quality goals.
• Assist in billing, clearing tables, and resetting for new guests.

Qualifications and Experience

• Minimum 1–2 years of experience in a similar role in a restaurant or hotel.
• A diploma or certification in hotel management or F&B service is preferred.
• Good communication and interpersonal skills.
• Positive attitude, grooming standards, and a strong guest service orientation.
• Flexible to work in shifts, weekends, and holidays.

Key Skills

• Communication & Interpersonal Skills
• Order Taking & Coordination
• Attention to Detail
• Teamwork & Multitasking

Benefits

• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Job Type

Full-time

Seniority Level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Restaurants, Food and Beverage Services, and Hotels and Motels

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