Guest Services Associate

MOHALI; Mohali; On-site; INR 180,000 - 240,000; Full time

Job summary

MOHALI is seeking a Guest Service Associate (GSA) to warmly welcome guests and ensure smooth dining experiences. You will set up areas, take orders, and coordinate with kitchen and service staff to maintain service excellence.

The role requires strong communication, a customer-service mindset, and the ability to work in shifts while upholding hygiene and safety standards. Previous hotel/F&B experience is mandatory and the candidate should present a neat appearance.

Qualifications

• Hotel/F&B experience is mandatory.
• Good communication and interpersonal skills.
• Ability to work under pressure and in shifts.
• Basic knowledge of food and beverage service.

Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Set up tables, restaurant areas, and service stations before operations.
• Take food and beverage orders accurately and communicate them to the kitchen/bar.
• Serve food and beverages according to hotel service standards.
• Ensure timely and proper clearing of tables.
• Maintain cleanliness and hygiene of the restaurant and service areas.
• Assist guests with menu information and respond to their requests politely.
• Check guest satisfaction during service and report complaints to the supervisor.
• Follow proper billing and payment procedures when required.
• Refill water, beverages, and other items as required.
• Assist in buffet setup, replenishment, and clearing.
• Maintain proper handling and storage of crockery, cutlery, glassware, and service equipment.
• Follow food safety, hygiene, and hotel SOPs at all times.
• Coordinate with the kitchen, stewarding, housekeeping, and front office when required.
• Assist in banquet functions, meetings, and special events.
• Support opening and closing duties of the restaurant.
• Maintain a professional appearance and wear the prescribed uniform.
• Follow hotel rules, discipline, safety procedures, and grooming standards.
• Perform any other duties assigned by the F&B Supervisor or Manager.

Skills

Good communication

Customer-service

Teamwork

Grooming

Ability to work under pressure

F&B work experience

Education

Hotel management qualification (advantage)

Job description

Designation: Guest Service Associate (GSA)

• Welcome and greet guests in a warm and professional manner.
• Set up tables, restaurant areas, and service stations before operations.
• Take food and beverage orders accurately and communicate them to the kitchen/bar.
• Serve food and beverages according to hotel service standards.
• Ensure timely and proper clearing of tables.
• Maintain cleanliness and hygiene of the restaurant and service areas.
• Assist guests with menu information and respond to their requests politely.
• Check guest satisfaction during service and report complaints to the supervisor.
• Follow proper billing and payment procedures when required.
• Refill water, beverages, and other items as required.
• Assist in buffet setup, replenishment, and clearing.
• Maintain proper handling and storage of crockery, cutlery, glassware, and service equipment.
• Follow food safety, hygiene, and hotel SOPs at all times.
• Coordinate with the kitchen, stewarding, housekeeping, and front office when required.
• Assist in banquet functions, meetings, and special events.
• Support opening and closing duties of the restaurant.
• Maintain a professional appearance and wear the prescribed uniform.
• Follow hotel rules, discipline, safety procedures, and grooming standards.
• Perform any other duties assigned by the F&B Supervisor or Manager.

Required Skills & Qualifications

• Hotel management qualification is an advantage.
• Good communication and interpersonal skills.
• Basic knowledge of food and beverage service.
• Customer-service-oriented attitude.
• Ability to work under pressure and in shifts.
• Good grooming and personal hygiene.
• Teamwork and positive attitude.
• Previous hotel/F&B experience is mandatory