Guest Service Associate Housekeeping

Accor; Kolkata District; On-site; INR 167,400 - 256,680; Full time

Benefits offered by this job

Discount at Accor hotels

Learning programs

Career growth opportunities

CSR & ESG initiatives

Job summary

Novotel Kolkata Hotel & Residences, part of the Accor family, seeks a dedicated Housekeeping Attendant to maintain pristine guest rooms and public areas. The role emphasizes safety, meticulous cleaning, and reliable communication with the Housekeeping Supervisor and other staff.

Responsibilities include ensuring timely room readiness, daily linen changes, and adherence to lost and found procedures, while upholding the hotel’s standards and guest experience.

Qualifications

• Maintain impeccable housekeeping standards in all areas of the hotel.
• Ensure safety and security by managing department keys and following procedures.
• Provide clean, hygienic, comfortable spaces to maximize guest satisfaction and hotel profitability.
• Be alert, courteous and helpful to guests and colleagues at all times.
• Report to supervisors and follow up on maintenance and room readiness.
• Follow lost and found procedures and ensure accurate record-keeping.

Responsibilities

• Clean guest rooms, public areas, and offices per standards.
• Inspect linens and replace substandard items.
• Report equipment malfunctions and coordinate repairs.
• Coordinate messages and communications for the department.
• Maintain registers and records updated.
• Adhere to hotel mission and department policies.

Job description

Company Description

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Company Description

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.
• Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
• Ensure to report to work on time and according to posted schedule.
• Ensure to daily change soiled linens on beds and remake beds.
• Strictly follow the lost and found procedures.
• Ensure floor pantries and corridors & fire exits are as per the standards.
• Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
• No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
• Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
• Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
• Report malfunctioning of equipments to the supervisor and ensure they are attended to.
• Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.
• Ensure all messages are handled with utmost importance and action taken
• Ensure all guest messages and queries are handled promptly
• Ensure all issue and receipt of keys are accounted for and acknowledged
• Ensure all registers and records are updated.
• To abide by the mission statement of the hotel and of the department.
• Ensure to take the responsibility for master keys of the assigned rooms.
• Report any loss or damage to the supervisor.
• Ensure to perform the following duties in the Public Area:
• To dust furniture, fixtures and fittings
• Vacuum the carpet.
• Scrub, wash and clean the floor
• Clean and arrange the equipment furniture as prescribed
• Dust and clean light fittings

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.