Guest Service Associate - Housekeeping

Accor; Delhi; On-site; INR 180,000 - 280,000; Full time

Job summary

Novotel New Delhi City Centre, part of Accor, is seeking a Housekeeping Attendant to join our Delhi hotel team. You will clean and maintain guest areas, replenish supplies, and assist with guest requests with a focus on service quality.

Responsibilities include daily briefings, reporting damages, maintaining cleanliness, and supporting guest satisfaction. A Higher Secondary education plus housekeeping certification is preferred; strong time management and teamwork are essential.

Qualifications

• Minimum Higher Secondary (12th Pass) or equivalent education.
• Diploma or Certificate in Hotel Management or Housekeeping (preferred).
• Strong time management and organizational skills.
• Team-oriented mindset with a positive and professional attitude.

Responsibilities

• Attend daily briefings and take on daily assigned tasks.
• Understand guest levels (VIPs) and room categories.
• Clean and maintain areas of responsibility according to standards and procedures.
• Replenish guest supplies and ensure guest requests are attended to promptly.
• Report damage or malfunction in hotel rooms/areas to Supervisor.
• Maintain equipment in a proper state of cleanliness.
• Maintain a section room report and a daily productivity report.
• Report lost and found articles to the housekeeping office immediately.
• Handle guest complaints tactfully and report incidents to Supervisor promptly.
• Record room status in allocated section accurately.
• Carry out valet services when required (e.g. linen delivery, laundry).
• Be well versed in hotel fire and life safety procedures.
• Attend briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene.
• Perform other duties assigned by management.
• Establish and maintain effective employee working relationships.

Skills

Time management

Teamwork

Professional attitude

Education

Higher Secondary (12th) or equivalent

Diploma or Certificate in Hotel Management/Housekeeping

Job description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Novotel New Delhi City Centre is ideally located in the heart of Delhi. With 124 contemporary rooms, including four suites and a Presidential Suite, the hotel offers modern amenities, versatile event spaces, a rooftop infinity pool and fully equipped health club. Just minutes from New Delhi Railway Station, 45 minutes from Indira Gandhi International Airport, and well connected to the city's key business hubs, the hotel offers easy access to Delhi's cultural, shopping, and entertainment destinations.

Culinary experiences at Novotel New Delhi City Centre feature Food Exchange, The Flying Trunk rooftop bar and restaurant, and the Gourmet Bar, presenting diverse dining options in a contemporary setting. The hotel also offers 10,000 sqft. of flexible event and meeting spaces, thoughtfully designed for corporate gatherings, social celebrations, and seamless events, supported by professional service and tailored catering.

The hotel boasts a range of stylish rooms and luxurious suites. Guests can indulge in diverse dining experiences, unwind with refreshing drinks at the Gourmet Bar, stay active at the health club and enjoy flexible meeting spaces.

Job Description

• Attend daily briefings and takes on daily assigned tasks
• Understand the difference in guest levels (VIPs) and Room Categories
• Clean and maintain areas of responsibility according to standards and procedures
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Report damage or malfunction in hotel rooms/areas to Supervisor
• Maintain equipment in a proper state of cleanliness
• Maintain a section room report as well as a daily productivity report
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
• Record room status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships.

Qualifications

• Minimum Higher Secondary (12th Pass) or equivalent education
• Diploma or Certificate in Hotel Management or Housekeeping (preferred)
• Strong time management and organizational skills
• Team-oriented mindset with a positive and professional attitude

Additional Information

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities