Guest Service Associate - Housekeeping

Accorhotel; Ahmedabad District; On-site; INR 350,000 - 520,000; Full time

Job summary

Accor is seeking a Housekeeping leader at Novotel Ahmedabad to maintain high cleanliness standards across guest rooms and to coordinate closely with all hotel departments for optimal guest satisfaction.

You will resolve guest queries efficiently while fostering teamwork and a service‑oriented culture. Prior Opera experience and strong stakeholder relationships are essential for success.

Qualifications

• Service focused personality; leadership experience required.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with stakeholders.
• Clear communication of thoughts, actions and opportunities; strong networking skills.
• Lead by example and foster a high-performance team culture.

Responsibilities

• Maintain cleanliness standards in assigned guest rooms to ensure guest satisfaction.
• Coordinate with all departments of Novotel Ahmedabad for seamless operations and morale.
• Respond to customer queries and resolve issues promptly and professionally.

Skills

Leadership experience

Communication skills

Networking

Tools

Opera

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.

Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Ahmedabad to ensure maximum cooperation, productivity, morale and guest service.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

Your experience and skills include:
Service focused personality is essential and previous leadership experience required.
Prior experience working with Opera or a related system.
Proven ability to build and maintain good relationships with all stakeholders.
Communicate thoughts, actions and opportunities clearly with strong networking skills.
Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Additional Information

Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.