Guest Relations Executive

Getsetjobs; New Delhi; Sur place; INR 300 000 - 500 000; Plein temps

Résumé du poste

Accor – Novotel in New Delhi is seeking a Guest Relations Executive to deliver attentive, personalized service to guests on-site. You will support VIP guests, manage guest profiles, and coordinate with Front Office, Housekeeping, and F&B to ensure a seamless stay.

The role requires a university or hotel-management qualification, at least 2 years in a supervisory front-office capacity in an international hotel, and strong communication skills. OPERA PMS and VingCard familiarity are advantageous.

Qualifications

• University degree or Hotel Management qualification.
• Minimum 2 years supervisory experience in Front Office at an international hotel.
• Strong knowledge of front-office procedures and guest service standards.
• Familiarity with OPERA PMS and VingCard systems.
• Excellent communication and problem-solving skills.

Responsabilités

• Welcome arriving guests warmly and build rapport.
• Coordinate with Front Office, Housekeeping, F&B to deliver seamless service.
• Manage VIP requests, preferences, and special amenities.
• Respond to inquiries, concerns, and complaints promptly.
• Support loyalty programmes and guest feedback collection.
• Maintain accurate guest profiles and records.
• Assist in upselling hotel services and amenities.

Connaissances

Front Office supervision

Customer service

Communication

Guest handling

Coordination

Teamwork

Formation

Hotel management degree

Outils

OPERA PMS

VingCard systems

Description du poste

# Guest Relations ExecutiveCustomer Service,Hospitality,Multiple JobsDelhiOctober 24, 2026Full TimeUrgentApplication ends: **December 24, 2026**Apply Now### Job Description**Company**: Accor – Novotel **Location**: New Delhi, Delhi, India **Job Type**: Full-Time, Permanent **Work Mode**: On-site **Experience**: Minimum 2 Years in a Supervisory Role in Front Office Operations at an International Hotel Chain **Education**: University Graduate, Hotel Management Graduate, or Hotel School Diploma **Expected Salary**: ₹3–₹5 Lakhs Per Year **Job Category**: Hospitality, Customer Service, Guest Relations, Front Office Operations, Hotel Management **Website**: **Contact**:---**In hospitality, a guest may forget the room number—but they remember how you made them feel.**Browse CareersA warm welcome. A thoughtful gesture. A problem resolved before it becomes a complaint.These small moments can turn an ordinary hotel stay into an experience worth remembering. Accor is hiring a Guest Relations Executive in New Delhi, offering an opportunity to create memorable guest experiences while supporting VIP services, guest loyalty, and front-office operations.If you understand hospitality beyond check-ins and check-outs, this role could be your next career move.---**About Accor:**Accor is a global hospitality group with a diverse portfolio of hotel brands and properties across international markets.The company focuses on guest satisfaction, professional development, responsible tourism, and inclusive workplaces. Its hospitality network also offers opportunities for employees to build skills and explore career growth across different hotel operations and brands.For hospitality professionals, working with an international hotel group can provide valuable exposure to global service standards and guest experience management.---**About the Role:**As a Guest Relations Executive, you will help ensure that guests receive attentive, personalized, and professional service throughout their stay.You’ll maintain a visible presence in the lobby, support VIP guests, anticipate individual preferences, manage guest concerns, and coordinate with departments such as Front Office, Housekeeping, and Food & Beverage.You’ll also contribute to loyalty programmes, guest feedback, service recovery, and operational standards.The role calls for someone who combines polished communication with strong coordination skills, attention to detail, and the ability to remain calm in a fast-paced hotel environment.---**Key Responsibilities:** Welcome arriving guests warmly and create a positive first impression. Build personalized relationships with guests and anticipate their needs. Manage VIP guest requirements, preferences, room arrangements, and special amenities. Respond to guest enquiries, concerns, and complaints promptly and professionally. Coordinate with Front Office, Housekeeping, Food & Beverage, and other teams to deliver seamless service. Maintain accurate guest profiles, including preferences, feedback, and special requests. Support guest recognition, frequent-guest, long-stay, and membership programmes. Conduct courtesy calls for VIP, long-staying, and unwell guests to gather feedback and address concerns.Discover moreSearch JobsBenchmark PayEngineer Coordinate special arrangements for birthdays, celebrations, and other guest occasions. Identify opportunities to promote hotel facilities, services, and appropriate upgrades. Follow hotel policies, safety procedures, professional appearance standards, and service guidelines. Encourage teamwork and effective communication across hotel departments. Maintain adequate stocks of guest amenities, gifts, stationery, and loyalty-programme materials. Monitor departmental expenses and support inventory and cost-control procedures. Collect guest feedback and communicate recurring concerns or improvement opportunities to management.---**Requirements**: University degree, Hotel Management qualification, or Hotel School Diploma. Minimum 2 years of supervisory experience in Front Office Operations at an international hotel chain. Strong knowledge of hotel front-office procedures and guest service standards. Familiarity with OPERA property management software. Knowledge of VingCard key-card systems. Good understanding of cashiering procedures. Excellent communication, interpersonal, and guest-handling skills. Ability to manage guest complaints and resolve issues professionally.Discover moreLearn EngineeringGet Career AdviceInternship Strong coordination, organization, and problem-solving abilities. Flexibility to work rotational shifts and adapt to operational requirements.---**Preferred Skills:** Guest Relations and Customer Experience VIP Guest Handling and Personalization Front Office Operations OPERA Property Management System VingCard and Room Access Systems Guest Loyalty Programme Management Complaint Resolution and Service Recovery Interdepartmental Coordination Upselling and Hotel Service Promotion Inventory and Cost Control ---**Why Consider Accor?** Opportunity to work with a globally recognized hospitality group. Exposure to international hotel service standards.Discover moreInternFind InternshipsEngineering Opportunities to develop guest relations and front-office expertise. Potential for professional development and career progression within hospitality. Experience managing VIP guest expectations and loyalty initiatives.---**Career Insight:**Great hospitality professionals don’t simply respond to guest requests. They notice what guests need before they have to ask.That ability comes from observation, empathy, communication, and a strong understanding of hotel operations.For professionals aiming to grow in front-office leadership or guest experience management, this role can help strengthen the skills that make service exceptional—and build a reputation guests remember.