Guest Service Associate ( GSA)

Delifrance India; New Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Dlifrance India in New Delhi is seeking a Guest Service Associate for a full-time, on-site role to ensure a welcoming cafe experience. You will greet guests warmly, take and process orders, operate the POS, and assist with beverage and bakery service while keeping the area neat and hygienic.

Ideal candidates have at least 1 year in hospitality or food service, strong communication and teamwork, experience with coffee machines, and a high school diploma.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of hospitality or food service experience.
• Knowledge of coffee machines and beverage preparation is an advantage.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail and commitment to quality service.
• A team player with a positive attitude and willingness to learn.
• Basic understanding of food safety and hygiene practices.

Responsibilities

• Greet and assist guests warmly, ensuring a positive dining experience.
• Take and process orders efficiently while maintaining accuracy.
• Operate the POS system and handle cash or card transactions responsibly.
• Prepare and serve beverages and bakery products as per brand standards.
• Maintain cleanliness and organization of the service area.
• Ensure compliance with food safety and hygiene protocols.
• Support the team in day-to-day operations and inventory management.
• Handle guest queries and complaints courteously and promptly.
• Work collaboratively with kitchen and service staff to ensure smooth operations.

Skills

Customer service

Communication skills

Teamwork

Hospitality

Attention to detail

Education

High school diploma or equivalent

Job description

Role Description

This is a full-time, on-site role for a Guest Service Associate (GSA) at Dlifrance India, located in New Delhi. The GSA will be responsible for providing exceptional guest service, ensuring smooth caf operations, and maintaining a welcoming and hygienic environment. The ideal candidate will have a passion for hospitality and teamwork, ensuring every guest enjoys a truly delightful experience.

Key Responsibilities

• Greet and assist guests warmly, ensuring a positive dining experience
• Take and process orders efficiently while maintaining accuracy
• Operate the POS system and handle cash or card transactions responsibly
• Prepare and serve beverages and bakery products as per brand standards
• Maintain cleanliness and organization of the service area
• Ensure compliance with food safety and hygiene protocols
• Support the team in day-to-day operations and inventory management
• Handle guest queries and complaints courteously and promptly
• Work collaboratively with kitchen and service staff to ensure smooth operations

Qualifications

• Minimum 1 year of experience in the hospitality or food service industry
• Prior experience as a Guest Service Associate / Caf Staff / Front-of-House team member preferred
• Knowledge of coffee machines and beverage preparation is an advantage
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Attention to detail and commitment to quality service
• A team player with a positive attitude and willingness to learn
• Basic understanding of food safety and hygiene practices
• High school diploma or equivalent qualification

Job Location:

NewDelhi (Candidates from Delhi highly preferred)