Guest Service Associate - Front Office

Accor; Kamrup Metropolitan; On-site; INR 300,000 - 420,000; Full time

Job summary

Accor is seeking a Front Desk professional in Assam to optimize guest services and enhance front desk operations. The role focuses on maintaining high service standards, effective communication with the Duty Manager, and ensuring smooth coordination with other departments to deliver exceptional guest experiences.

The candidate will document guest issues, monitor billing and credit, and uphold safety and loss-control procedures across the lobby area, ensuring a welcoming and efficient environment

Qualifications

• Bachelor's in Hotel Management.

Responsibilities

• Review, analyze and suggest improvements of Front Desk workflows and standards.
• Communicate with Duty Manager on guest services and hotel operations.
• Ensure documentation of all guest-related issues using the logbook.
• Coordinate with other hotel departments for general administration and operations.
• Provide management presence by assisting with guest needs and handling complaints tactfully.
• Assist Guest Relations in greeting, rooming and sending off guests.
• Inspect front of house and back of house for cleanliness and orderliness.
• Check billing instructions and monitor guest credit for discrepancies.
• Ensure compliance with safety, security and loss-control policies at lobby and driveways.

Skills

Customer service

Communication skills

Guest relations

Front desk operations

Education

Bachelors in Hotel Management

Job description

Job Description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Communicate with Duty Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

Qualifications

Bachelors in Hotel Management

Requirements