Front Office Executive

Accor; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Accor is hiring for a Front Office/Guest Services role in Mumbai. The candidate should have a BHM degree with experience in Front Office operations, F&B service knowledge, and a strong customer-focused mindset.

The role emphasizes delivering efficient, friendly service, leading by example, and collaborating with hotel departments to achieve guest satisfaction and sales of promotions.

Qualifications

• Must have working knowledge of F&B Service and Front Office operations.
• Strong understanding of the functions of each department of the hotel and their layouts.
• Lead daily front office operations and assist the Guest Service team.
• Addresses credit problems.
• Provide efficient, friendly and professional service to all guests.
• Lead by example in guest interactions and promote promotions.

Responsibilities

• Attend and direct daily front office operations as a team member.
• Attend to credit problems.
• Assist Guest Service Manager and Assistant Manager to improve Guest Services.
• Provide total customer satisfaction through proactive service.
• Collaborate with colleagues to meet department/hotel goals.
• Treat customers and colleagues with respect, sensitivity and transparency.
• Promote special promotions and hotel facilities to guests.

Skills

Front Office operations

Guest service

Sales mindset

Team collaboration

Education

BHM degree

Job description

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

• Must have a working knowledge of the F&B Service & Front Office operations to include the F&B,front desk, reception/cashiering procedures and reservations.
• Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Attend and directs daily front office operations and as a one of the team.
• Attends to credit problems.
• Performs any other duties as directed by the Guest Service Manager & Assistant Manager.
• Assists Guest Service Manager & Assistant Manager Guest Services to improve the Guest Service Department.
• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

Qualifications

BHM degree with 2 years experience as Front Office Associate or 1 year experience as Team Leader