Guest & Sales Supervisor

International Holiday Homes; Dehradun; On-site; INR 4,670,000 - 6,746,000; Full time

Job summary

International Holiday Homes is seeking a seasoned Guest Relations professional to own the guest journey for Dubai stays, from booking to post-stay. You will lead our Guest Service Ambassadors in Dubai and ensure swift first responses, issue resolution, and smooth operations across front desk, housekeeping and facilities.

You will also drive reviews and direct bookings, while building AI tools (Claude/ChatGPT) to take over routine tasks.

Qualifications

• 3+ years in guest relations, front office or reservations (hotel, serviced apartments or STR).
• Experience with complaint handling and service recovery
• Has supervised at least 2 people or led a shift
• Has worked in a PMS (Opera, Guesty, Hostaway, Beds24 or similar)
• Has built AI tools (custom GPTs, Claude Projects or similar); using AI only for search doesn’t count
• Fluent written English (we’ll test it)
• Willing to work UAE shifts, including weekends

Responsibilities

• Run online check-in, ID and deposit collection, arrival information, check-out and refunds
• Resolve guest issues, complaints and escalations; first response within 30 minutes
• Lead the Dubai Guest Service Ambassadors and coordinate with Facilities and Housekeeping
• Grow reviews, repeat stays, direct rebookings and upsells (early check-in, late check-out, extras)
• Handle damage claims, deposit decisions and owner chargebacks, backed by clear evidence
• Track permits, building registrations and vendor schedules
• Manage long-term tenancies: viewings, tenant screening, Ejari, renewals, move-outs
• Find manual work in the guest journey and build AI tools in Claude or ChatGPT to take it over

Skills

Guest Relations

Front Office

Reservations

Guest Experience

Short-Term Rentals

Airbnb

PMS

Complaint Handling

Team Handling

Upselling

ChatGPT

AI Tools

Tools

Opera

Guesty

Hostaway

Beds24

Zoho CRM

Job description

The Role

Youll own the guest journey for our Dubai stays from booking to post-stay. Our AI messaging handles routine contact. Youll handle everything that needs a person, and you’ll lead our Guest Service Ambassadors in Dubai.

Key Responsibilities

• Run online check-in, ID and deposit collection, arrival information, check-out and refunds
• Resolve guest issues, complaints and escalations; first response within 30 minutes
• Lead the Dubai Guest Service Ambassadors and coordinate with Facilities and Housekeeping
• Grow reviews, repeat stays, direct rebookings and upsells (early check-in, late check-out, extras)
• Handle damage claims, deposit decisions and owner chargebacks, backed by clear evidence
• Track permits, building registrations and vendor schedules
• Manage long-term tenancies: viewings, tenant screening, Ejari, renewals, move-outs
• Find manual work in the guest journey and build AI tools in Claude or ChatGPT to take it over

Requirements

• 3+ years in guest relations, front office or reservations (hotel, serviced apartments or STR)
• Experience with complaint handling and service recovery
• Has supervised at least 2 people or led a shift
• Has worked in a PMS (Opera, Guesty, Hostaway, Beds24 or similar)
• Has built AI tools (custom GPTs, Claude Projects or similar); using AI only for search doesn’t count
• Fluent written English (we’ll test it)
• Willing to work UAE shifts, including weekends

Good to Have

• Dubai or GCC holiday-home experience
• DET permits or Ejari knowledge
• Airbnb, Booking.com or Vrbo extranets
• upsell targets in a past role
• Zoho CRM
• Arabic

Key Skills (for Naukri tags):

Guest Relations, Front Office, Reservations, Guest Experience, Short-Term Rentals, Airbnb, PMS, Complaint Handling, Team Handling, Upselling, ChatGPT, AI Tools