Client Relationship Manager

Globiva; Gurugram District, New Delhi; On-site; INR 810,000 - 990,000; Full time

Job summary

Globiva in Gurgaon is seeking a Relationship Manager for Affluent Credit Cards to manage relationships with premium cardholders and HNI clients, delivering personalized service and a superior client experience. You will be the primary contact for premium card queries, provide concierge and lifestyle support, and coordinate with internal teams to resolve issues quickly, ensuring high satisfaction and retention.

Immediate joiners only; Only male candidates must apply.

Qualifications

• Graduate or above with strong communication.
• 2+ years in relationship or customer-facing roles.
• Experience in premium cards, airlines or concierge services preferred.
• Excellent English and Hindi communication; regional languages a plus.

Responsibilities

• Manage relationships with affluent clients and premium cardholders.
• Deliver personalized, high-quality customer service and client experience.
• Serve as the primary contact for premium card queries and concerns.
• Provide concierge and lifestyle support including bookings and rewards.
• Coordinate with Operations, Sales and Technology for fast resolutions.
• Handle escalations to ensure high customer satisfaction and retention.
• Maintain accurate client records and adhere to service processes.
• Build strong client relationships through professional communication.

Skills

Relationship management

Customer service

Premium credit cards

Stakeholder management

Education

Bachelor's degree

Job description

Job description

WE ARE HIRING | Relationship Manager AFFLUENT CREDIT CARDS

Location: Gurgaon

Budget: Up to 9 LPA

Joining: Immediate Joiners Only

Only Male candidates must apply.

Key Responsibilities:

• - Manage relationships with affluent clients and premium credit cardholders and HNI Clients.
• - Deliver personalized, high-quality customer service and ensure an exceptional client experience.
• - Act as the primary point of contact for premium credit card-related queries and concerns.
• - Provide concierge and lifestyle assistance, including hotel and flight bookings, event planning, rewards redemption, and other premium services.
• - Coordinate with internal teams such as Operations, Sales, and Technology for quick query resolution.
• - Handle escalations efficiently and ensure high customer satisfaction and retention.
• - Maintain accurate client interaction records and follow service processes.
• - Build strong client relationships through professional communication and personalized support.

Candidate Requirements:

• - Graduate or above.
• - Minimum 2 years of relevant experience in relationship management or customer-facing roles.
• - Experience in premium credit cards, airlines, hospitality, concierge services, or premium customer service is preferred.
• - Excellent verbal communication skills in English and Hindi; regional languages are an advantage.
• - Strong interpersonal, problem-solving, and stakeholder management skills.
• - Ability to handle multiple queries and deliver premium client service.
• - Immediate joiners only.

Preferred Industry Background:

• Premium Credit Cards / Banking
• Airlines & Hospitality
• Concierge & Lifestyle Services
• Premium Customer Service / Escalation Desk
• MNC Customer-Facing Roles