Guest Relations Manager

Hyatt Hotels Corporation; Pauri Garhwal; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Guest Relations Manager to support the Front Office Manager in delivering exceptional guest experiences across Hyatt properties. You will lead guest service excellence and ensure operations align with brand standards.

In this role you will plan, organize, direct and control the front desk activities to maximise guest satisfaction, uphold Hyatt's corporate strategies, and drive service excellence across the guest journey.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager / Guest Service Manager.
• Good problem solving, organisational and interpersonal skills are a must.

Responsibilities

• Assist Front Office Manager in managing the guest service department to maximise guest satisfaction and uphold Hyatt standards.
• Support the efficient running of the department in line with Hyatt International's corporate strategies and brand standards.

Skills

Problem solving

Organisational skills

Interpersonal skills

Education

Hospitality or Tourism management degree/diploma

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations.The Guest Relations Manager is responsible to assist the Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the operation and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager / Guest Service Manager. Good problem solving, organisational and interpersonal skills are a must.

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