Guest Experience Manager

Hyatt Hotels Corporation; Pauri Garhwal; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Hyatt Hotels Corporation seeks a proactive Guest Experience Manager to ensure the seamless operation of the recreation department, including gym and pool, across Hyatt properties. You will uphold brand standards and align with corporate strategies while meeting guest and owner expectations.

The role requires a relevant degree/diploma and at least 2 years of experience in a similar leadership position, with strong problem-solving and interpersonal skills and solid administrative capabilities.

Qualifications

• Minimum 2 years work experience as Guest Experience Manager or Assistant Guest Experience Recreation Manager in larger operation.
• Strong problem-solving and interpersonal skills.
• Good administrative capabilities are essential.

Responsibilities

• Oversee the Guest Experience department to ensure smooth operation of gym, pool, and recreation facilities.
• Uphold Hyatt brand standards and align with corporate strategies while meeting guest and owner expectations.
• Manage day-to-day operations to deliver exceptional guest experiences.

Skills

Guest experience management

Interpersonal skills

Problem solving

Administrative skills

Education

Degree/diploma in Leisure management or Hospitality/Tourism management

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It is important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It is important to constantly challenge your knowledge and step out of your comfort zone."

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Experience Manager is responsible to ensure the smooth operation of the recreation department, covering the gym, pool and other recreational facilities and activities.

Qualifications

Ideally with a relevant university degree or diploma in Leisure management or Hospitality/Tourism management. Minimum 2 years work experience as Guest Experience Manager or Assistant Guest Experience Recreation Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

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