Guest Relations Manager

Hyatt Hotels Corporation; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Hyatt Hotels Corporation in Gurugram invites a Guest Relations/Concierge professional to oversee the concierge operation and administration. You will assist the Front Office Manager in delivering Hyatt brand standards and drive guest satisfaction across events and daily service.

The ideal candidate brings a hospitality degree, at least 2 years of relevant experience, and holds Clefs d'Or, with strong problem solving and interpersonal skills to lead the team.

Qualifications

• Ideally a degree or diploma in Hospitality or Tourism management.
• Minimum 2 years’ experience as Assistant Manager - Concierge or Guest Relations Manager.
• Held the Clefs d'Or title is preferred.
• Strong problem solving, organisational and interpersonal skills are essential.

Responsibilities

• Assist in the efficient running of the department in line with Hyatt strategies and brand standards.
• Manage the Concierge operation and related administration as a profit centre.
• Ensure maximum guest satisfaction by planning, organizing, directing and controlling services.
• Support Front Office leadership and coordinate guest relations activities.

Skills

Interpersonal skills

Problem solving

Organizational skills

Communication skills

Team leadership

Education

Hospitality/ Tourism management degree or diploma

Clefs d'Or

Job description

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Guest Relations Manager is responsible To assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Guest Relations Manager. Should be a holder of the 'Clefs d'Or'. Good problem solving, organisational and interpersonal skills are a must.