Assistant Manager - Concierge

Hyatt Hotels Corporation; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

Hyatt Hotels Corporation in India seeks an experienced Assistant Manager - Concierge to support the Front Office and assist in delivering premier guest services. The role reports to the Front Office/Assistant Front Office Manager and focuses on maintaining Hyatt's brand standards while driving guest satisfaction and operational efficiency.

The ideal candidate brings a hospitality or tourism qualification, at least 2 years in a concierge or guest services leadership role, and possess the Clefs

Qualifications

• Relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager.
• Holder of the 'Clefs d'Or' credential is required.

Responsibilities

• Assist with the efficient running of the Concierge/Front Office department in line with Hyatt International's strategies and brand standards.
• Support the Front Office / Assistant Front Office Manager in managing guest services as a profitable center.
• Coordinate planning, organizing, directing and controlling concierge operations and administration to maximise guest satisfaction.

Skills

Guest service management

Interpersonal skills

Problem solving

Education

Hospitality/Tourism degree or diploma

Clefs d'Or

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Assistant Manager - Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager. Should be a holder of the 'Clefs d'Or'. Good problem solving, organisational and interpersonal skills are a must.

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