Guest Relations Manager

Hyatt Hotels Corporation; Gurgaon; On-site; INR 600,000 - 900,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Guest Relations Manager in Gurgaon, India. You'll oversee the department's operations in line with Hyatt's strategies, ensuring satisfaction for employees, guests, and owners. The ideal candidate will hold a degree in Hospitality or Tourism Management and have at least two years of relevant experience. Responsibilities include assisting the Front Office Manager and managing guest relations. Join Hyatt to lead a dedicated team and elevate guest experiences.

Qualifications

• University degree or diploma in Hospitality or Tourism Management.
• Minimum 2 years work experience as Guest Relations Manager or Assistant Manager – Guest Relations in a larger operation.
• Strong problem solving, administrative and interpersonal skills.

Responsibilities

• Responsible for the efficient running of the department in line with Hyatt's Corporate Strategies and brand standards.
• Manage the Guest Relations for the hotel.
• Assist the Front Office Manager in delivering the brand promise.

Job description

Guest Relations Manager Responsibilities

You will be responsible for the efficient running of the department in line with Hyatt International’s Corporate Strategies and brand standards, while meeting employee, guest, and owner expectations. The Guest Relations Manager assists the Front Office Manager in delivering the brand promise by managing the Guest Relations for the hotel.

Qualifications

• University degree or diploma in Hospitality or Tourism Management.
• Minimum 2 years work experience as Guest Relations Manager or Assistant Manager – Guest Relations in a larger operation.
• Strong problem solving, administrative and interpersonal skills.

Locations: Hyatt Regency Lost Pines Resort and Spa, Austin, Bastrop, TX; Hyatt Regency Hill Country Resort and Spa, San Antonio, TX.