Guest Relations Executive (F and B sector)

Marcadors; Dadri; On-site; INR 279,000 - 391,000; Full time

Job summary

Marcadors is seeking a professional Guest Relations Executive for our F&B client in Delhi to ensure an exceptional dining experience. You will welcome guests, handle reservations, and assist with service flow from arrival to departure.

The ideal candidate has 2–3 years of experience in hospitality, excellent communication skills, and proficiency with Petpooja POS software to support billing and order management.

Qualifications

• 2–3 years of experience as guest relations/front desk in hospitality.
• Excellent communication and customer-service orientation.
• Knowledge of Petpooja POS software.

Responsibilities

• Welcome guests and manage seating and reservations.
• Address queries and feedback; coordinate with service and kitchen.
• Maintain guest records and daily reports.
• Assist billing and payments with the restaurant team.
• Provide information on menu and waiting times.
• Operate Petpooja POS for billing and orders.

Skills

Guest relations

Reservation management

Customer service

Communication

Multitasking

Tools

Petpooja POS

Job description

Salary: Negotiable (Based on experience & skills)

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Position Details

Hiring For: Guest Relations Executive

Location: Defence Colony, Delhi

Experience Required: 2–3 Years

Employment Type: Full-Time

Salary: Negotiable (Based on experience & skills)

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Job Overview

Marcadors is looking for a professional and customer-oriented Guest Relations Executive for one of our esteemed client in F and B sector to ensure an exceptional dining experience for guests. The ideal candidate should have excellent communication skills, a pleasant personality, and experience in guest handling within a restaurant/hospitality environment.

The role involves managing guest interactions, handling reservations, addressing customer queries and feedback, coordinating with the restaurant team, and ensuring smooth service from guest arrival to departure.

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Key Responsibilities

• Welcome and engage guests with a warm and professional approach
• Ensure excellent guest experience throughout their visit
• Manage table reservations, bookings, and guest seating coordination
• Handle customer queries, feedback, and special requests effectively
• Coordinate with the service and kitchen teams for smooth guest service
• Provide information about menu items, waiting time, and restaurant services
• Handle incoming calls and customer inquiries professionally
• Maintain guest records and daily reports
• Assist in resolving guest complaints and escape issues when required
• Support billing and payment coordination with the restaurant team
• Operate Petpooja POS software for billing, order management, and restaurant operations
• Maintain a clean and organized guest reception area
• Build positive relationships with regular customers

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Required Skills & Qualifications

Experience & Knowledge

• 2–3 years of experience as a Guest Relation Executive / Front Desk Executive / Receptionist in a restaurant, hotel, or hospitality setup
• Good understanding of guest service operations and hospitality standards
• Basic knowledge of restaurant reservations and billing coordination
• Must have knowledge of Petpooja POS software

Soft Skills

• Excellent communication and interpersonal skills
• Pleasant personality with a customer-focused approach
• Ability to manage multiple tasks during busy hours
• Strong problem-solving and complaint-handling skills
• Professional attitude and teamwork skills
• Basic computer knowledge

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Why Join?

• Opportunity to work with a growing tandoori food brand
• Professional and supportive work environment
• Career growth opportunities in the hospitality industry