Front Office Associate

Radisson Hotel Group; Delhi; On-site; INR 201,000 - 223,000; Full time

Job summary

Radisson Blu Hotel, New Delhi Paschim Vihar is looking for a Front Office professional to deliver exceptional guest services. You will handle guest relations, check-in/check-out, and reservations with coordination across housekeeping and other departments.

Diploma or degree in hotel management is required; 1–2 years in Front Office is preferred, freshers with strong communication are welcome. Proficiency in English and Opera PMS is desirable.

Qualifications

• Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.
• 1–2 years of experience in Front Office, preferably in a 5-star or luxury hotel.
• Freshers with excellent communication skills and a strong service orientation may also be considered.
• Knowledge of Opera PMS is preferred.

Responsibilities

• Guest Relations & Customer Service: welcome guests warmly and ensure personalized service.
• Front Desk Operations: check-in/out, verify IDs, manage folios and payments.
• Reservations & Communication: handle inquiries, modifications, cancellations, and coordinate with other departments to fulfill requests.
• Adhere to SOPs, maintain confidentiality, and ensure smooth shift handovers.

Skills

English proficiency

Multilingual

Education

Hotel management degree or diploma

Tools

Opera PMS

Job description

• Compensation: INR 18,000 - INR 20,000 - monthly

Company Description

The Radisson Blu Hotel, New Delhi Paschim Vihar is a 5-star upscale property on Outer Ring Road in West Delhi. It features 178 rooms and suites, four dining options, a large fitness center, an outdoor pool, a spa, and versatile event spaces

Job Description

1. Guest Relations & Customer Service

Welcome guests warmly and professionally, ensuring a personalized and hospitable experience.

Assist guests with their inquiries, requests, and concerns promptly and courteously.

Maintain the highest standards of guest satisfaction and service excellence.

Anticipate guest needs and provide personalized services to enhance the overall guest experience.

Handle guest complaints professionally and ...

2. Front Desk Operations

Perform guest check-in and check-out procedures efficiently and accurately.

Verify guest identification, registration details, and payment information.

Manage room allocations, room changes, and guest requests in coordination with the Housekeeping and Reservations teams.

Ensure accurate billing, folio management, and settlement of guest accounts.

Maintain proper records of guest transactions and front desk activities.

3. Reservations & Communication

Assist guests with room reservation inquiries, modifications, and cancellations.

Handle incoming calls, emails, and guest messages professionally.

Provide accurate information regarding hotel facilities, services, dining options, and local attractions.

Coordinate with the Reservations team to ensure room availability and accurate booking information.

Coordinate with Housekeeping regarding room status, cleanliness, and room readiness.

Liaise with Concierge, Bell Desk, Security, Food & Beverage, and other departments to fulfill guest requirements.

Ensure smooth communication during shift handovers and maintain proper records of pending tasks.

Adhere to the hotel's Standard Operating Procedures (SOPs), grooming standards, and service protocols.

Maintain confidentiality of guest information and hotel records.

Follow hotel policies related to safety, security, and emergency procedures.

Ensure the front desk area remains clean, organized, and presentable at all times.

Qualifications

Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.

1–2 years of experience in Front Office operations, preferably in a 5-star or luxury hotel.

Freshers with excellent communication skills and a strong service orientation may also be considered.

Knowledge of hotel property management systems (PMS) such as Opera is preferred.

Good command of English; knowledge of additional languages is an advantage.

Additional Information

Excellent verbal and written communication skills.

Strong interpersonal and guest-handling abilities.

Professional grooming and a pleasant personality.

Customer-focused attitude with a passion for hospitality.

Good problem-solving and decision-making skills.

Ability to multitask and work efficiently in a fast-paced environment.

Attention to detail and accuracy in handling guest transactions.

Flexibility to work rotational shifts, weekends, and public holidays.