Guest Experience Executive -Lonavala

Della Group; Lonavala; On-site; INR 250,000 - 380,000; Full time

Job summary

Della Group is seeking a Guest Experience Executive to deliver exceptional service across the guest journey at an ultra-luxury resort in Lonavala. You will welcome guests, anticipate needs, and coordinate with departments to fulfill requests, ensuring memorable hospitality.

Responsibilities include managing guest profiles, arranging special amenities, and maintaining luxury standards. 2–5 years of experience in Guest Relations, Front Office, or Luxury Hospitality is preferred.

Qualifications

• Bachelor's degree or Diploma in Hospitality Management required.
• 2–5 years of experience in Guest Relations, Front Office, or Luxury Hospitality preferred.

Responsibilities

• Welcome and assist guests during check-in, stay, and check-out to ensure a seamless experience.
• Coordinate with Housekeeping, F&B, Engineering, Spa, and other departments to fulfill guest requests efficiently.
• Build strong relationships with guests and anticipate their needs and preferences.
• Handle guest inquiries, requests, and complaints professionally, ensuring prompt resolution.
• Escort VIPs and high-profile guests as required.
• Maintain luxury presentation standards in lobby and guest-facing areas.

Skills

Guest relations

Front Office

Luxury hospitality

Education

Bachelor's degree or Diploma in Hospitality Management

Job description

Guest Experience,Guest Experience Executive

The Guest Experience Executive is responsible for delivering exceptional and personalized guest service throughout the guest journey. She will ensure every guest receives a warm welcome, prompt assistance, and memorable hospitality, while maintaining the highest standards of service expected at an ultra-luxury resort.

• Welcome and assist guests during check-in, stay, and check-out, ensuring a seamless experience.
• Build strong relationships with guests and anticipate their needs and preferences.
• Handle guest inquiries, requests, and complaints professionally, ensuring prompt resolution.
• Coordinate with Housekeeping, F&B, Engineering, Spa, and other departments to fulfill guest requests efficiently.
• Conduct courtesy calls and guest satisfaction follow-ups during the stay.
• Maintain accurate guest profiles, preferences, and special occasions in the system.
• Arrange special amenities, celebrations, VIP arrivals, and personalized guest experiences.
• Escort VIPs and high-profile guests as required.
• Ensure lobby and guest-facing areas maintain luxury presentation standards.
• Promote resort facilities, dining outlets, spa services, and recreational activities to enhance the guest experience.

Job Expectations:

• Prepare daily reports, guest feedback summaries, and shift handover notes.
• Ensure compliance with company SOPs, grooming standards, and hospitality protocols.

Job Description:

The Guest Experience Executive is responsible for delivering exceptional and personalized guest service throughout the guest journey. She will ensure every guest receives a warm welcome, prompt assistance, and memorable hospitality, while maintaining the highest standards of service expected at an ultra-luxury resort.

• Welcome and assist guests during check-in, stay, and check-out, ensuring a seamless experience.
• Build strong relationships with guests and anticipate their needs and preferences.
• Handle guest inquiries, requests, and complaints professionally, ensuring prompt resolution.
• Coordinate with Housekeeping, F&B, Engineering, Spa, and other departments to fulfill guest requests efficiently.
• Conduct courtesy calls and guest satisfaction follow-ups during the stay.
• Maintain accurate guest profiles, preferences, and special occasions in the system.
• Arrange special amenities, celebrations, VIP arrivals, and personalized guest experiences.
• Escort VIPs and high-profile guests as required.
• Ensure lobby and guest-facing areas maintain luxury presentation standards.
• Promote resort facilities, dining outlets, spa services, and recreational activities to enhance the guest experience.

Job Expectations:

• Prepare daily reports, guest feedback summaries, and shift handover notes.
• Ensure compliance with company SOPs, grooming standards, and hospitality protocols.

Minimum Qualification:

Bachelor's degree or Diploma in Hospitality Management, Hotel Management,

Minimum Job Experience:

2–5 years of experience in Guest Relations, Front Office, or Luxury Hospitality

Reporting to:

Operation Manger

Travel:

NA