Guest Relation Executive

Jones Lang Lasalle Property Consultants; Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

Jones Lang LaSalle Property Consultants in Mumbai is seeking a proactive front desk professional to manage daily visitor flow and reception operations. You will greet guests, route inquiries, and handle calls while maintaining orderly front office records and databases.

The role requires 1–5 years in front desk or reception, strong computer literacy, and the ability to support client reporting and compliance with safety procedures.

Qualifications

• Graduate in any discipline
• 1–5 years experience in front desk management or reception
• Proficient with computer systems and multiple software platforms
• Experience with client reporting and continuous improvement initiatives

Responsibilities

• Greet and welcome visitors, guide them and staff to appropriate areas
• Handle all incoming and outgoing calls and distribution
• Maintain front office records and databases and perform admin tasks
• Support monthly client management reports and participate in emergency evacuations
• Develop and implement policies and procedures for reception
• Manage conference rooms, events and related coordination

Skills

Front desk operations

Customer service

Communication

Computer literacy

Education

Graduate

Job description

Job Description

Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze?

In this role, youll be in charge of one of the busiest places in the officethe front desk. Constantly on the go, you'll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.

You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.

Being at the heart of the business

Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you'll be expected to develop policies and procedures needed for all functions in the reception. As needed, you'll also take part in managing conference rooms, events, flower arrangement coordination, and others.

Sound like you?

A highly skilled professional

You should be a graduate in any discipline and have one to five years' experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you're familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff - regardless of their level - and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.